Account Manager Team Lead

• Aug 2021 - Present

Senior Account Manager

• Jan 2021 - Aug 2021

Driving Channel development for Microsoft business. ‌Supporting the top 60 partners in various sectors. ‌Meeting with the vendor to discuss and develop sales strategies, business plans to increase profitability. ‌Enabling partners with the new Microsoft, office 365 technologies. ‌Continuous communication with partners to understand their pain points and work on plans to resolve them. ‌Align with the vendor to build sales pipelines and develop promotion plans. ‌ Coordinate with Marketing team and vendor to develop incentive programs for partners/ Resellers to achieve revenue growth. ‌Cooperating with top partners in the education sector like Global Knowledge and New Horizon to provide them with technical Microsoft sessions. Show less

Account Manager

• Dec 2019 - Jan 2021

As an Account Manager at Metra, I was dedicated to handling Cisco vendor and VMware as well. I was responsible for building a great relationship with customers. Building a rapport with them and fully understand their needs. On the other hand, I'm responsible for managing the internal traffic of orders and make sure every order has been placed, GRN, and invoiced on time. Moreover, having a great relationship with vendors. Conduct weekly meetings with customers in order to get new leads and share the pipeline. Having phone calls with the sales team and pre-sales to make sure if they need any support. Initiate meetings with end-user through the partners in order to secure the deal. Negotiate and close agreements to maximize profits Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors Reporting to sales director and business unit. (Pipeline, issues and new ideas). Show less

Senior Sales Operation Cisco

• Sep 2018 - Dec 2019

Operations Specialist role is a combination of company procedures, business activities and strategic sales implementations within company goals and objectives. The Operations Specialist works closely cross functionally with other departmental peers to collaborate on sales operation plans and company objectives.Managing Sales order packs received form sales – checking and follow-up with sales for missing data• Entering Quotes using CRM system.• Sales Order entry one Shop.• Dealing with credit control on releases.• Checking status of order at all stages up to receipt to our warehouse• Informing sales of order status and lead-times• Backlog Status, Inventory Status – information to sales• Supporting credit control queries which relate to operations• Order dispatching and full logistics coordination.Handling CISCO vendor at Apect Ingram Micro in Gulf region, responsible for the order since it is sent from account manager to be sure that the order has been purchased and allocated in the proper warehouse.Dealing with credit team and purchaser to facilitate the process to make sure the orders comply the policies and persuaders of UAE and adhere the lead delivery time. Responsible for requesting back to back orders unless the part numbers or products are in the stock. Show less

Sales operation Cisco

• Dec 2016 - Aug 2018

Customer Service Supervisor

• Jan 2015 - Nov 2016

* Manages clients' accounts with the company, maintains their satisfaction with the company for increasing credibility and checks the goods arrival on time. * Sales coordinator for the purpose of achieving the expected target sales for the company. * Organizes with the sales representative the goods dispatching the factory by prioritizing them according to targeted timeline with the clients.* Registering all calls details and prepares calls’ summery for all received calls. * Acting proactively by sending Dispatch, Priorities, programs, & other customized SMS to customer.* Handle and follow-up customer complaints cases and provide active and effective feedback to customers.* Follow-up & coordinating the prioritization and execution of dispatch orders in coordination with logistics & sales.* Answering customers inquiries and provide them with special requirements such as dispatch status and account balances. Show less

Customer Service Representative

• Jun 2011 - Dec 2014