Mohamed El Rihawi

Business Development & Operations Manager at Just Delicious
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Contact Information
us****@****om
(386) 825-5501
Location
Manama, Capital Governorate, Bahrain, BH
Languages
  • Arabic Native or bilingual proficiency
  • English Full professional proficiency
  • french Elementary proficiency
Skills

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Bio

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Credentials

  • KPI-Based Performance & Balanced Scorecard
    HRCI
    May, 2023
    - Oct, 2024
  • The Ultimate food and restaurant business course
    Udemy
    Mar, 2023
    - Oct, 2024
  • Fundamentals of digital marketing
    Google Digital Garage
    Jan, 2023
    - Oct, 2024
  • The Ultimate Microsoft Excel certification
    StackSkills
    Jun, 2020
    - Oct, 2024
  • Competencies Based Interview (CBI)
    ABC sal
    Jan, 2019
    - Oct, 2024
  • Conflict Resolution
    LCRN
    Jan, 2019
    - Oct, 2024
  • Retail Management Certification
    Phi Management Group
    Jan, 2017
    - Oct, 2024
  • Effective communication
    ABC sal
    Mar, 2016
    - Oct, 2024
  • Customer service
    -
    Jan, 2014
    - Oct, 2024
  • Closing Technique
    -

Experience

  • Just Delicious
    • Bahrain
    • Food and Beverage Services
    • 1 - 100 Employee
    • Business Development & Operations Manager
      • Sep 2021 - Present

      - Map, negotiate, and bring franchises prospects; - Monitor P&L, KPIs, and Menu Engineering and perform necessary action; - Monitoring expenses and ensuring they do not exceed the budget. - Perform a Market survey; pricing; - Create an action plan and propose & implement sales strategies to improve sales; - Planning and overseeing marketing strategies. - Build and maintain relationships with different internal and external key stakeholders; - Handle the Opening of new restaurants (i.e. Em Sherif); - Map & select suppliers to create a market list for F&B purchases; - Create visit reports and a weekly Business situation monitoring template; - Lead on the employees' affairs (i.e., Job analysis, JDs, CBI, team building, and Performance appraisals). Show less

  • Lebanese Food Bank
    • Lebanon
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Grants Specialist & Project manager
      • Sep 2020 - Sep 2021

      - Ensured the accomplishment of weekly tasks and targets. - Coordinate with team members to ensure all parties are on track with project requirements & deadlines. - Developed and managed a detailed project schedule, grant proposals, and work plan. - Reached out to potential providers from multiple sectors. - Planned & conducted site visits. - Managed relationships with stakeholders. - Designed & signed off contracts. - Detailed assessment of the beneficiaries to ensure their eligibility. - Planned and managed Monitoring & Evaluation reports. - Developed project management department. Show less

  • ABC sal
    • India
    • Hospitality
    • Sales Manager
      • Sep 2015 - Apr 2020

      • Manage brand (i.e.Tommy Hilfiger; Isabel Marant) operations by ensuring exceptional performance and excellent customer services • Monitor Sq. Ft Sales, Sq.Ft Productivity, Money Mapping • Coordinate with the marketing team for the implementation of marketing and sales strategies • Interview and recruit employees (CBI) • Develop and implement employee performance evaluations and Development plans • Follow brand KPIs and implement action plans accordingly. • Handling customers' complaints and inquiries • Follow up on the Visual merchandising team. • Analyzing Sales & Stock Status • Training & development; coaching • Manage inventories • Motivating, organizing, and encouraging teamwork within the workforce to ensure set productivity targets are met; • follow product movement and provide feedback and action plans with the buyers' team. • Fashion and trends awareness Show less

  • ALDO Group
    • Canada
    • Retail
    • 700 & Above Employee
    • Retail Manager
      • Jan 2013 - Aug 2015

      -Completing store operational requirements by scheduling and assigning employees; following up on work results. -Maintains store staff job results by coaching, counseling, and disciplining employees; planning monitoring, and appraising job results. -Training new joiners. -Training potential employees to become assistant managers or shop managers for other branches. -Exchanging professional and technical knowledge between me and my team by planning workshop sessions to keep them updated about the latest information regarding customer service, display, and brand knowledge. -I report the best and worst sellers on company products to keep the upper management informed about customers' demands. -Focus on the store agenda & checklist, based upon which weekly tasks should be accomplished and numbers should be achieved. -Visual merchandising. -studying trends. -Maintaining the stability and reputation of the store. -Manage inventories. Show less

  • Retail group
    • Retail
    • 100 - 200 Employee
    • Assistant manager
      • Jun 2010 - Dec 2012

      •Training staff •Set schedules. •Dealing with customers' inquiries and complaints. •Managing deliveries •Promoting ongoing sales. •Originating display ideas. •Visual merchandising. •Cashier •Training staff •Set schedules. •Dealing with customers' inquiries and complaints. •Managing deliveries •Promoting ongoing sales. •Originating display ideas. •Visual merchandising. •Cashier

Education

  • Britts Imperial University
    Master of Business Administration - MBA, International Business
    2023 - 2024
  • Harvard Business School Online
    Certificate in Global Business, Global Business
  • Lebanese International University
    Bachelor's degree, Accounting and Business/Management
    2008 - 2013

Community

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