Experience

Saken Village

• Saudi Arabia
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • Jul 2022 - Present



Narcissus Hotel & Resort Jeddah

• Jeddah, Makkah, Saudi Arabia

• Cluster Sales Manager

  • Nov 2020 - Mar 2021

  • Identifying new contacts and developing sales leads • Producing written quotations and ensuring enquiries become confirmed business • Manage the Sales Team and give guide lines • Watching the Sales Team figures and advise the way to develop • Identifying new contacts and developing sales leads • Producing written quotations and ensuring enquiries become confirmed business • Manage the Sales Team and give guide lines • Watching the Sales Team figures and advise the way to develop



Narcissus Hotel and Residence, Riyadh

• Saudi Arabia
• Hospitality
• 100 - 200 Employee

• Corporate Sales Manager

  • Oct 2019 - Nov 2020

  • Identifying new contacts and developing sales leads • Producing written quotations and ensuring enquiries become confirmed business • Manage the Sales Team and give guide lines • Watching the Sales Team figures and advise the way to develop • Identifying new contacts and developing sales leads • Producing written quotations and ensuring enquiries become confirmed business • Manage the Sales Team and give guide lines • Watching the Sales Team figures and advise the way to develop



Mövenpick Hotels & Resorts

• France
• Hospitality
• 700 & Above Employee

• Sales Manager

  • Jan 2018 - Aug 2019

  • Identifying new contacts and developing sales leads• Producing written quotations and ensuring enquiries become confirmed business• Manage the Sales Team and give guide lines• Watching the Sales Team figures and advise the way to develop

• Sales Executive

  • Nov 2015 - Dec 2017

  • Identifying new contacts and developing sales leads• Ensuring enquiries become confirmed business• Upselling where possible• Producing written quotations and confirmation• Checking customer satisfaction and resolving any issues to ensure repeat business



Traders hotel Dubai by Shangri-La

• Dubai (UAE)

• Reservations Executive

  • Jul 2014 - Jul 2015

  • Guiding and supervising the team • Updating the daily reports • Handling the guests complain and assisting the reservation manager with the same • Update the opera with the new rates and contracts • Assist the team to follow the SOP’s • Guiding and supervising the team • Updating the daily reports • Handling the guests complain and assisting the reservation manager with the same • Update the opera with the new rates and contracts • Assist the team to follow the SOP’s



Movenpick Takapupna

• New Zealand
• Hospitality
• 1 - 100 Employee

• Senior Reservations

  • Oct 2013 - Jul 2014

  • Handling all correspondence effectively and efficiently in five star standards• Handling all in-coming telephone calls, efficiently and according to the Movenpick standards• Up-Selling all calls – highest up-seller for the year• Auctioning all daily reports, daily pick-up, call logger, arrival checks etc.• Understanding daily figures, such as occupancy, ADR and RevPar • Working as a team member, to ensure that the department is always ahead in standards, procedures and productivity Show less

• Reservations Agent

  • Jul 2012 - Oct 2013

  • Handling all correspondence effectively and efficiently in five star standards• Handling all in-coming telephone calls, efficiently and according to the Movenpick standards• Up-Selling all calls – highest up-seller for the year• Auctioning all daily reports, daily pick-up, call logger, arrival checks etc.• Understanding daily figures, such as occupancy, ADR and RevPar • Working as a team member, to ensure that the department is always ahead in standards, procedures and productivity Show less



Raffles Dubai

• United Arab Emirates
• Hospitality
• 200 - 300 Employee

• Reservations Agent

  • Nov 2009 - Jul 2012

  • Handling all correspondence effectively and efficiently in five star standards • Handling all in-coming telephone calls, efficiently and according to the Raffles standards • Up-Selling all calls – highest up-seller for the year • Handling groups, ensuring all groups are inputted correctly and all changes are amended accordingly • Auctioning all daily reports, daily pick-up, call logger, arrival checks etc • Understanding daily figures, such as occupancy, ADR and RevPar • Working as a team member, to ensure that the department is always ahead in standards, procedures and productivity Show less