Presales Engineer | Backup Product Manager

• Jan 2022 - Present

- Develop and demonstrate core competence within the Backup Solutions (Veritas – Veeam – Rubrik…others) product line - Deliver demonstrable examples of technology that highlight the value of the Backup Solutions Product Line - Thoroughly understand competitive products and Backup strengths - Provide assistance with answering RFI/RFP Requests - Helping the sales team to reach targets and closing dealing - Strong knowledge of technical and innovative solutions such as experience with enterprise virtualized environment, concepts of Cryptography, Security, PKI, Data Protection/Security Show less

Presales cloud and infrastructure Engineer

• Nov 2021 - Jan 2022

- Deliver solutions related documentations that could include scope of work / user manual. - Provides customers and account representatives with technical product advice and demonstration support during pre-sales discussions - Architecture and deployment of on-premise and cloud (AWS- Azure) based Solution Architectures - Contribute to the customer’s success by leveraging knowledge of storage, computing, virtualization and cloud while utilizing employee’s in-depth knowledge of Seagate’s value propositions, technology and roadmaps - Install, support, and maintain Cloud solutions at the Pre-Sales PoC deployments - Understand and articulate the impact of Network Virtualization and Security to a customer’s physical IP network, operations and future network and networking security architectures Show less

Presales & Sr. IT System Engineer Remotely

• May 2021 - Nov 2021

- Met with channels/customers to understand their current technical environment, key business issues/drivers, and future technology requirements. - Initiated Pre-Sales activities, consulting services, and products – Developed projects’ scopes (Out of Scope, Scope of work) and prepared proposals. - Supported sales by developing solution design, pricing and sales proposals, including RFPs. - Provide support in written information for RFP and tender proposals - Manage Remotely accounts for Microsoft environment. - Manage Microsoft Office 365 & Microsoft Azure AD. - Manage & Upgrade Domain Controller and additional DC. - Install and Manage SCCM (Software inventory – WSUS – SCCM Endpoint Security). Show less

Senior IT Infrastructure

• Oct 2017 - May 2021

- Install and Manage VMware infrastructure including ESXI 6.5 hosts Vcenter 6.5 and Horizon View. - Install and Manage VSAN with DELL-EMC Unity VSA. - Manage AWS ( ELB – EC2- S3 – Route 53 – AMIs ). - Install and Manage Veeam Backup & Replication v9.0. - Migrate Microsoft Hyper-V cluster to VMware cluster. - Managing DC & Additional DC by using Windows Server 2012 - Group policy creator and management by using windows server 2012 R2 - Monitor server logs and overall performance, troubleshooting and resolving problems. - Implementing daily operational changes and troubleshooting on vmware environment. - Manage File server " Quota / DFS NTFS Permission / File screening " - Managing Print Server - Planning and undertaking scheduled maintenance and servers upgrades - Providing support to IT team with any Problem Related to system and permissions Show less

System Administrator & IT Specialist

• Aug 2015 - Oct 2017

Working on ERP System : Microsoft Dynamics AX 2012 R3 - Install Microsoft dynamics ax point of sale (POS) - Install Microsoft dynamics ax client - Manage users in Microsoft dynamics ax 2012 - Knowledge of Retail, financial, data entry, purchase, human resource modules - Manage users and computers in domain by using windows server 2012 R2 - Group policy creator and management by using windows server 2012 R2 - Print server, file server management by using windows server 2012 R2 - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Install, modify, and repair computer hardware and software. - Modify, and repair for security cameras. - Maintenance and diagnosis of failures (Cashier devices, scanners and printers). Show less

Technical Support Representative

• Dec 2013 - Jan 2015

- Provides technical support to users by researching and answering questions. - Ability to advise and educate customers in a way they can understand. - Possess patience to work through technical issues with non-technical customers. - Ability to solve technical problem in the ever-changing realm of technical support from start to finish by over Phone - Provides technical support to users by researching and answering questions. - Ability to advise and educate customers in a way they can understand. - Possess patience to work through technical issues with non-technical customers. - Ability to solve technical problem in the ever-changing realm of technical support from start to finish by over Phone

Training Telecommunication Engineer

• Sep 2012 - 2013