Experience

Mohammad Omar Bin Haider (MOBH) Holding Group

• United Arab Emirates
• Investment Management
• 100 - 200 Employee

• Night Manager / Manager on Duty ( MOD )

  • Nov 2022 - Present

  Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety. Conduct Briefing for all staff during Night Shift. Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. Maintain a professional and high quality service oriented environment at all times. Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments. Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy. Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay. Show less



Bahi Ajman Palace Hotel - Managed by HMH

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Night Supervisor Front Office

  • Nov 2021 - Nov 2022

  - Execute the daily functions of arrival and departure for guests. - Perform registration process by obtaining data from guest and by observing the established guidelines. - Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working. - Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department. - Perform daily “bucket check report” against guest folio ensuring that charges are accurately posted, and support receipts are properly filed/attached. - Ensure proper handling and documentation of guest’s valuables being secured in hotel safe deposit box. - Post applicable charges for late check-outs requests. - Ensure that one’s cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault. - Follow department policies, procedures, and service standards, including all safety policies. Show less



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• Front Office Team leader

  • Oct 2018 - May 2021

  - Ensure that all guests are welcomed in a warm friendly to create positive first impression about the hotel and its team. - Oversee check-in and check-out procedures, including reservations and financial transactions. - Assist the front desk team on updating guest details in the Opera (PMS) guest profile. - Ensure financial transactions are done correctly in order to issue an accurate to confirm revenue report. - Maintain and update all departmental training records as per Marriott Policy. - Escort all guests checking in to the suite in the absence of the Guest Service Executive/Guest Relations, the Front Office Manager, or the Duty Manager. - Ensuring and providing flawless, upscale, professional and high-class guest service experiences. - Actively listen to and resolve complaints. - Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings, and give feedback to higher management. - Recommend local tourist spots, including places to dine, shop and sight-see. - Appraise team’s performance and produce regular reports. Show less



Emirates Grand Hotel

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Customer Service Specialist

  • Jul 2017 - Jul 2018

  - Welcome and greet guests with great courtesy. - Manage room reservations using a computerized reservations system - Address guests concerns and special requests in a professional and personable manner - Answer queries of guests about various information and services of the hotel - Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed - Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests - Deal with complaints and problems. - Provide an outstanding guest experience Show less



Ramada Deira Hotel

• Hospitality
• 1 - 100 Employee

• Guest Services Agent

  • Dec 2014 - Jun 2016

  - Greeting guests upon arrival and making them feel welcomed. - Administering check-ins and check-outs. - Providing front desk services to guests. - Assigning rooms and taking care of administrative duties. - Being a source of information to guests on various matters such as transport and restaurant advice. - Accommodating general and unique requests. - Handle guests Complaints: Listen and manage all customer complaints and ensure that each complaint has been resolved to the customer’s satisfaction. - Assist in developing service satisfaction programs. - Diffusing conflict or tense situations with guests. Show less



Hyperone - هايبروان

• Egypt
• Retail
• 100 - 200 Employee

• Human Resources Staffing Coordinator

  • Nov 2006 - May 2010

  - Facilitating human resources processes. - Administering employee health and welfare plans. - Acting as a liaison between employees and insurance providers. - Resolving benefits-related problems. - Ensuring the effective utilization of plans related to HR programs and services. - Administering health and welfare plans, including enrollments, changes, and terminations. - Answering employee requests and questions - Facilitating human resources processes. - Administering employee health and welfare plans. - Acting as a liaison between employees and insurance providers. - Resolving benefits-related problems. - Ensuring the effective utilization of plans related to HR programs and services. - Administering health and welfare plans, including enrollments, changes, and terminations. - Answering employee requests and questions