Experience

Visual Data
• United States
• Broadcast Media Production and Distribution
• 200 - 300 Employee
• Assistant Quality Assurance Manager

  • Feb 2023 - Present


Encora Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Assistant Quality Assurance Manager

  • Jul 2020 - Feb 2023

  This role involved managing production quality based on faults reported by the client, faults reported by in internal workflow. I was responsible to closely monitor production to identify and manage high impact faults that would require immediate remediation. I also created and managed the process by which we could identify a projection of our existing error trend so our organisation can pre-emptively take action to course correct and meet our client's required metrics.

• Quality Assurance Supervisor

  • Apr 2018 - Jun 2020

  This role involved identifying and managing client feedback. The team driven and managed by me was responsible for resolving concerns raised by the client. We then deconstructed the process that was involved in generating the faulty product and identified the cause and recommended correctives to the department heads.



Indecomm Digital Services

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Production Supervisor

  • Apr 2017 - Mar 2018

  This role involved setting up a newly formed team to manage Technical Compliance audits on products against customer requirements before staging the product for delivery. The role identifying skills within the team and assigning tasks that match strength of operators within the team. This role involved setting up a newly formed team to manage Technical Compliance audits on products against customer requirements before staging the product for delivery. The role identifying skills within the team and assigning tasks that match strength of operators within the team.



Deluxe Media Inc. f/k/a Deluxe Digital Studios, Inc.

• Team Lead, Quality control

  • Feb 2015 - Feb 2017

• Process Lead 1

  • Jun 2014 - Jan 2015

  Manage audits within the team and identify recurrent issues to be addressed.Create quality metrics for presentation to senior management.Provide feedback for procedural lapses within the team.Trouble shooting/Resolving unexpected work scenarios of people within my shift with tools that are used in production.Researching client escalations and identifying root cause.Identify process related flaws.Attend weekly production calls to discuss client feedback and possible corrective measures.Attend Project kick off calls to discuss client requirements and feasible workflows.Team Point of contact for the Disney Feature “Into the woods”:o Ensuring team of editors working on the project has adequate time to perform their checks.o Clarify instructions as required.o Attend/request scheduled calls for project related issues.o Ensuring information regarding the project and any specific instructions are communicated and recorded.o Maintain project tracker that consolidates relevant project specific information.o Coordinate with departments to ensure the material required for a deliverable is available on or before the department deadline. Show less

• Senior Editor in Quality Control

  • Apr 2011 - May 2014

  Coordinate work availability and asset availability with various teams.Auditing files worked on by other editors in the team to ensure proficiency.Mentor and train new team members and provide adequate support to enable them to be independent QCers.Request for client specifications for any client for which work was not previously received.Suggest process improvements and foreseeable problems/challenges at the start of a project during the initial production set-up call.Delegating work assignments for a team of 20, keeping various Production and Client criteria in mind.Prioritize deliveries based on work type & maintaining accurate record of pending/completed work.Coordinating and communicating work status and specifics to between shifts.Collecting and collating territory metrics based on input from language specialists.Client base =: Sony, Paramount, Disney, Lions Gate, HBO, Fox and Universal, MGM, Warner studios among others.Worked as a core QCer on the ongoing Game of Thrones and True Detective series, Iron Man 3, Paranormal Activity series and M.I.4 among other titles. Show less

• Quality Specialist

  • Apr 2010 - Mar 2011

  Quality checking files to ensure they conform to client specific guidelines.Query with coordinators and clarify unclear/missing production material.Coordinating with various teams to resolve issues which resulted in errors that were caught in the quality check.Creating documentation for projects based on client requirements.