Experience

GHM (General Hotel Management Ltd)

• Singapore
• Hospitality
• 100 - 200 Employee

• Sales Director

  • Aug 2022 - Present



Park Hyatt Doha

• Qatar
• Hospitality
• 100 - 200 Employee

• Associate Director Of Sales

  • Feb 2022 - Jul 2022



Dukes Dubai The Palm

• Business Development Manager

  • Jun 2021 - Dec 2021

• Business Development Manager

  • Jun 2021 - Dec 2021



Andaz Dubai The Palm

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Associate Director of Sales

  • Jul 2019 - Oct 2020

  Pre-opening team member. Lead the sales team structure and strategy. Key focus on corporate, GCC, Leisure• Assist in the development of year Business Plan for the hotel and then cascade this into a specific and measurable plan by segment and work with the DOSM to implement for the Sales team to execute • Manage and drive business for the key account base of the hotel, maximizing revenue opportunities and exceeding the set targets • Collaborate closely with the sales team to ensure they are effectively managing their accounts and maximizing opportunities. Focus on new business opportunities whilst maintaining the existing accounts • Assist in maintaining strong team performance, by regularly reviewing KPI’s and goals against performance and realigning strategies according to results • Develop and supervise all sales activities • Prepare monthly outlook/forecast for related expenses and discuss with DOSM as scheduled • Forecast, analyze and report Sales Performance results • Implement opportunities for quality team building • In conjunction with the DOSM, prepare working schedules and annual leave schedules within budget, business expectations and guidelines of the Labor Code • Maintain a new business plan per segment which identifies future business opportunities in your market • Involve in Departmental training on all Sales and Marketing related issues. Schedule sales associates to attend the relevant Hyatt Sales training courses



Hyatt Regency Dubai Creek Heights Hotel and Residences

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Associate Director Of Sales - GCC , Govt and Corporate

  • Nov 2015 - Jun 2019

  • Work closely with the Rooms, F&B, and other revenue-generating departments to maximize sales through the activities of the Sales Department and other employees. • Acquire new customers, maintain and expand existing customers • View continuously the market trends, analyze and set sales strategies/activities to cover both national and international source markets. • Supervise efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.



Hyatt Regency Sharm El Sheikh

• Senior Sales Manager - Corporate & International Leisure

  • Mar 2014 - Oct 2015

  • Prepare the Wholesaler contract for next season with the European Tour operator • Coordinate with DOSM and prepare our promotions (different Markets: Russia, UK, GCC, ME and Europe) to maximize on the market share • Represent hotel at Hyatt Roadshow, functions and other related events as directed • Handle big groups (200 rooms and above) and coordinate with the operation to make sure everything is smooth during their function. • Maximize the number of RFPs to increase the hotel GCC corporate accounts • Budget, plan, and execute cost-effective and productive sales trips at least 30 days prior to the trip (GCC, Jordan and Lebanon)



Grand Hyatt Dubai

• Sales Manager - Corporate & GCC leisure

  • Oct 2012 - Mar 2014

  • Assist during the preparation of the yearly revenue & expense budget. • Actively contribute to the Department’s financial and administrative activities to ensure that yearly revenue budgets are surpassed. • Participate in preparing the sales action plans, attend sales meetings; develop new ideas such as special packages, programs, promotional activities undertaken by the sales department, F&B, spa, and other hotel revenue centers. • Negotiate with all customers and send out offers/contracts regarding individual and group business. • Plan and arrange business trips to expand market awareness of the brand in key source markets. • Seek out and target new customers, new sales opportunities, and initiate action plans to secure new business for the Hotel.



Hyatt hotels Dubai

• Airport Counter for Hyatt Hotels in Dubai

  • Mar 2007 - Sep 2012

  Managing the counter at Dubai airport for Hyatt hotels Dubai. Selling rooms and packages for 4 Hyatt hotels. Overlooking arrival experience- Airport Counter Manager - June 2010 – October 2012 - Airport Counter Assistant Manager - October 2008 – June 2010 - Airport Counter Team Leader - March 2007 – September 2008 Managing the counter at Dubai airport for Hyatt hotels Dubai. Selling rooms and packages for 4 Hyatt hotels. Overlooking arrival experience- Airport Counter Manager - June 2010 – October 2012 - Airport Counter Assistant Manager - October 2008 – June 2010 - Airport Counter Team Leader - March 2007 – September 2008



Grand Hyatt Dubai

• Team Leader Guest Relations

  • Feb 2005 - Mar 2007



Hotel Thalassa Monastir

• Guest Services Officer

  • Jun 2003 - Jul 2004