Experience

OMA Emirates Group LLC

• United Arab Emirates
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Service Agent

  • Jul 2023 - Present

  Answer incoming calls and respond to customer inquiries. - Follow up all tickets, share them with relevant departments, and send them via email with the ticket reference. To share with the client. - Follow up and close tickets based on comments received from the concerned departments. - Organize and follow the escalation matrix for all unresolved tickets. - Send and record the resolution or update on the customer’s inquiry. - Providing product and service information to customers. -Search for the required information using available resources. - Document all call information according to standard operating procedures. -Follow up on customer calls when necessary. - Call recordings and full reports. -Sending parcels via shipping companies and following up on their arrival to customers. - Identify customer problems and update customer complaint status on a daily basis. - Submit daily sales order reports and send them to the relevant departments. - Updating daily sales orders in all systems available in the company. -Other duties assigned. Show less



Future for us organisation (NGO)

• Khartoum State, Sudan

• Volunteer in a humanitarian organisation (NGO)

  • Jun 2014 - Aug 2023

  volunteer in many different types of projects and humanitarian developing programs. volunteer in many different types of projects and humanitarian developing programs.



Zain Sudan

• Sudan
• Telecommunications
• 700 & Above Employee

• Internship Trainee

  • Feb 2023 - Apr 2023

  Finance department / Training and development - ORACLE ERP system trained. - AP department (Account payable). - AR department (Account receivable) - FA department (Fixed assets) - Treasury of bank & cash & Reconciliation (TRU). - FR department (Financial reporting (GL) - Training on data entry and recording of imports, expenses, and daily work in all accounts departments within the company. Finance department / Training and development - ORACLE ERP system trained. - AP department (Account payable). - AR department (Account receivable) - FA department (Fixed assets) - Treasury of bank & cash & Reconciliation (TRU). - FR department (Financial reporting (GL) - Training on data entry and recording of imports, expenses, and daily work in all accounts departments within the company.



Space group

• Sales Executive & Customer Service officer

  • Mar 2022 - Jan 2023

  -Responsible for coordinating with Qatar Airways on the Student club program.-Prepare necessary arrangements for the arrival and departure of local/international groups and consultants.-Ensure an appointment schedule by planning and scheduling meetings conferences teleconferences and Travel bookings.-Coordinate all travel related for RCU employees, including flight tickets, transportation, and accommodations, and handling any other business trip related tasks.-Liaise with Office Assistants, ensure that photocopying, scanning, and binding of documents is completed.-Ensure statistical and financial records of travel and logistics.-Support in arranging for special visitors’ accommodation and transportations such as CEO guests.-Implement the travel policies in all travel requests.Support general Admin tasks.-Supply guests/employees with pertinent information and useful travel related information.Conduct the weekly, monthly, and annual travel report.-Ensure to log all business trip requests and follow-ups.-Properly handle travel issues, conflicts, complaints, cancelations, and refunds. Show less

• Logistics officer & Accountant Assistant

  • Feb 2022 - Jan 2023

  - Responsible for coordinating with Qatar Airways on the Student club program. customer care & logistics work in Khartoum international airport & Kuala Lumpur international airport,(KLA,1), Group's Organising and Hotel's booking and Checking in, Checking Out,Transportation Organising and booking,Contact with airline, & tickets confirmation for the Group's.



Bank of Khartoum

• Sudan
• Banking
• 700 & Above Employee

• Internship Trainee

  • Jan 2022 - Feb 2022

  Training and Development, In All Banking Daily Branch Work. - Training in many different sections in banking work. -Bank clearing. -Customer service. -Opening bank accounts. - I train to use ( imal system) Bank of Khartoum bank. - I train to use the ticketing system of bank. Training and Development, In All Banking Daily Branch Work. - Training in many different sections in banking work. -Bank clearing. -Customer service. -Opening bank accounts. - I train to use ( imal system) Bank of Khartoum bank. - I train to use the ticketing system of bank.