Experience

National Bank of Egypt (NBE)

• Egypt
• Banking
• 700 & Above Employee

• Teller - Al Ahly Exchange

  • Sep 2022 - Present



Paymob

• Egypt
• Financial Services
• 700 & Above Employee

• Direct Account Manager at Paymob

  • Feb 2022 - Sep 2022

  Paymob is a licensed payment facilitator that empowers businesses to get paid wherever their customers are. • Serve as the lead point of contact for all customer account management matters. • Network with key customers to identify and address specific needs. • Build and maintain strong, long-lasting client relationships. • Negotiate contracts and close agreements to maximize profits. • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. • Ensure the timely and successful delivery of our solutions according to customer needs and objectives. • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders. • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas. • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts). • Prepare reports on account status. • Collaborate with sales team to identify and grow opportunities within territory. • Assist with challenging client requests or issue escalations as needed. Show less



appetito

• Egypt
• Internet Publishing
• 1 - 100 Employee

• Store Manager

  • Dec 2021 - Jan 2022

  Support in Managing and maintaining vendor relationships and performance including negotiation, procurement, warranties and vendor rebate collection Support store development manager to Manage & sign off all the shipments and provide dementation with required details support in Providing Market forecast Measure progress on own KPI's Manage the stores with all needed and missing grecories Support in Managing and maintaining vendor relationships and performance including negotiation, procurement, warranties and vendor rebate collection Support store development manager to Manage & sign off all the shipments and provide dementation with required details support in Providing Market forecast Measure progress on own KPI's Manage the stores with all needed and missing grecories



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Jun 2019 - Oct 2021

  experience responsibilities: Acting as sales man at the store with full customer service and store operation like handling the ware house tasks and cash operation system.• Followed up customers’ problems & concerns till resolved• Report to direct supervisor frequent customer complains & issues

• Customer Service Representative

  • Jun 2019 - Oct 2021