Experience

DKV Luxembourg S.A.

• Luxembourg
• Insurance
• 1 - 100 Employee

• Head of Claims Services

  • Aug 2022 - Present

• Senior Claims Manager

  • May 2016 - Sep 2022

• Insurance Claims Processing Officer

  • May 2013 - Apr 2016

  - Handle claims of in- and outpatient care in the areas of classical-, travel- and full-value-health- insurance - Review operational procedures and examine the requirements regarding the claims-settlement system within the framework of a project work aiming to improve the efficiency of the system - Develop workflow procedure and documentation for a cooperation with a new third-party administrator - Supervise and coordinate processes of third-party administrators in Assistance-claims - Calculate and analyse key figures of travel-insurance claims



Foyer Group

• Luxembourg
• Insurance
• 400 - 500 Employee

• Insurance Claims Processing Officer

  • May 2009 - May 2013

  - Investigate on eligibility of claims, calculate reimbursement amounts and refund in- and outpatient care, dental prosthesis, orthodontics, etc. according to the Foyer Santé Health Insurance tariffs - Created new work flow for “Assistance” cases adjusted to Foyer Santé company profile - Sole responsible for “Assistance” claims, decision authority about cost guarantees and medical repatriation - In charge of training insurance agents and new employees - Develop new procedures and general conditions compliant to new legislation and market requirements - Participate in developing new IT-system for claim-processing - Perform quality control on processed claims



AllianceBernstein

• United States
• Investment Management
• 700 & Above Employee

• Transaction Processing Representative

  • Sep 2007 - May 2009

  - In charge of the processing of incoming transactions - Performed cash and securities reconciliations - Established, maintained and updated shareholder accounts - Resolved missing items through corrective processing and analyzing incoming account information for fraud purposes - Responsible for quality customer services and proper legal documentation - Acknowledged and confirmed Fundsettle and Vestima transactions - Input Clearstream transactions in Creation on line - Assured Quality control of placed transactions and new accounts set up - Maintained good relationship with external clients and other business units



ÖRAG Service GmbH

• Région de Düsseldorf, Allemagne

• Deutsche Assistance Versicherung AG

  • Oct 2001 - Sep 2007

  - Assisted 20 insurance companies in a wide range of everyday situations: travel, home, car, leisure andprofessional activities, expatriation, and health - Worked closely with the team manager and other departments in order to accelerate the procedure in unforeseen difficult cases - Met customer needs effectively in real time - Took swift and reliable action using the network of contacts around the world - Resolved exceptional crisis with medical repatriation and automobile-related stress situations