Experience

ZERMA FRESH

• Morocco
• Wholesale Import and Export
• 1 - 100 Employee

• Sales director

  • Jan 2022 - Present

  As a Commercial Director in a fruit and vegetable export company, I am responsible for the overall sales strategy and leading the sales team. My tasks include: Developing and implementing sales plans to achieve the company's commercial and financial goals. Establishing fruitful partnerships with international clients and helping them establish sustainable business relationships. Supervising the sales team by coaching, training, and motivating them to achieve sales goals. Negotiating complex contracts with foreign clients to maximize commercial opportunities for the company. Monitoring market trends and ensuring the company is able to meet market demands. Managing relationships with suppliers to ensure a constant availability of fresh and seasonal products. Implementing strategies to maximize customer satisfaction and managing customer relationships to ensure their long-term loyalty. I am proud of my negotiation expertise and my experience in team management to help companies achieve their commercial goals. Show less



Tridge

• South Korea
• IT Services and IT Consulting
• 300 - 400 Employee

• Engagement Associate (Morocco)

  • Mar 2022 - Dec 2022

  As a Sourcing Manager in the fresh produce industry, I am responsible for managing the procurement of fresh fruits and vegetables for the company. My duties include: Developing and implementing sourcing strategies to secure high-quality and cost-effective products for the company. Building and maintaining relationships with suppliers to ensure a steady supply of fresh produce. Negotiating contracts with suppliers to maximize opportunities for the company. Managing inventory levels and ensuring the timely delivery of products to customers. Staying current on industry trends and market conditions to make informed sourcing decisions. Ensuring that all products meet the company's high standards for quality, food safety, and sustainability. I bring my strong negotiation skills and expertise in supply chain management to drive success and efficiency in the sourcing process. Show less



FA Call

• Manager

  • Feb 2021 - Feb 2022

  As a business manager, I am responsible for directing and managing the company to achieve financial and strategic goals. My duties include: Defining and implementing strategies to develop the company's activities and increase customer satisfaction. Supervising and mentoring a team of employees to achieve company goals. Managing the company's finances, including budgeting, financial planning, and cost reduction. Analyzing the company's performance, identifying improvement opportunities, and making decisions to increase profitability. Maintaining positive relationships with customers, suppliers, and business partners. I bring my leadership, strategic planning, and problem-solving skills to support the growth and success of the company. Show less



BS FRUITS

• Wholesale Import and Export

• Sales manager

  • Feb 2021 - Jan 2022

  As a Commercial Director in a fruit and vegetable export company, I am responsible for the overall sales strategy and management of the sales team. My duties include: Developing and implementing sales plans to achieve the company's commercial and financial goals. Establishing fruitful partnerships with international clients and helping them establish long-term business relationships. Supervising the sales team by coaching, training, and motivating them to achieve sales goals. Negotiating complex contracts with foreign clients to maximize business opportunities for the company. Monitoring market trends and ensuring the company is able to meet market demands. Managing relationships with suppliers to ensure a constant availability of fresh and seasonal products. Implementing strategies to maximize customer satisfaction and managing customer relationships to ensure their long-term loyalty. I am proud of my expertise in negotiation and experience in team management to help companies achieve their commercial goals. Show less



EDCO International

• United States
• Wholesale Import and Export
• 1 - 100 Employee

• Team manager

  • Nov 2019 - Dec 2020

  Mohamed Amine Mazouz traduis moi ceci en français: As a Call Center Manager, I am responsible for overseeing the day-to-day operations of a team of customer service representatives. My duties include: Developing and implementing strategies to enhance customer satisfaction and improve overall performance of the call center. Managing a team of customer service representatives and providing ongoing coaching and training to enhance their skills. Setting performance goals and objectives for the call center, tracking and analyzing metrics to ensure targets are met. Ensuring efficient and effective use of resources, including staffing, technology, and processes. Resolving complex customer issues and escalating as necessary to ensure timely and satisfactory resolution. Staying current on industry trends and best practices, and incorporating them into the call center operations to maintain a competitive advantage. I bring my strong leadership and organizational skills, as well as my experience in managing and developing high-performing teams to help drive success for the call center and the company. Show less



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Team manager

  • Aug 2015 - May 2018

  Mohamed Amine Mazouztraduis moi ceci en français:As a Call Center Manager, I am responsible for overseeing the day-to-day operations of a team of customer service representatives. My duties include:Developing and implementing strategies to enhance customer satisfaction and improve overall performance of the call center.Managing a team of customer service representatives and providing ongoing coaching and training to enhance their skills.Setting performance goals and objectives for the call center, tracking and analyzing metrics to ensure targets are met.Ensuring efficient and effective use of resources, including staffing, technology, and processes.Resolving complex customer issues and escalating as necessary to ensure timely and satisfactory resolution.Staying current on industry trends and best practices, and incorporating them into the call center operations to maintain a competitive advantage.I bring my strong leadership and organizational skills, as well as my experience in managing and developing high-performing teams to help drive success for the call center and the company. Show less

• Customer Counselor for telemarketing

  • Aug 2014 - Aug 2015

  As a telemarketer in a call center, I am responsible for selling products or services to customers over the phone. My tasks include:Making outgoing and incoming calls to present the company's products or services and encourage customers to purchase them.Establishing and maintaining a good relationship with customers by answering their questions and resolving their issues.Achieving daily and weekly sales targets set by the company.Tracking data and trends to improve sales techniques and maximize results.Participating in ongoing training and improvement of product knowledge and sales techniques.I am passionate about sales and have excellent communication skills, which enable me to persuade customers to make a purchase. I am also customer-focused and enjoy solving problems to ensure their long-term satisfaction. Show less