Experience

Tecnotree Corporation

• Finland
• Telecommunications
• 700 & Above Employee

• Senior Technical Support Engineer

  • Nov 2022 - Present



Ooredoo Kuwait

• Kuwait
• Telecommunications
• 700 & Above Employee

• Senior Billing Engineer

  • Mar 2018 - Nov 2022

  • Specialization Ericsson Billing System EB20, BSCS billing expert • Developing, testing, troubleshooting and debugging the applications, providing post implementation, application maintenance and enhancement support with regards to the product / software application • Providing technical BSCS production /technical support including troubleshooting, billing, payment, rating rejection and business configuration (rate plan, service, promotion) • Participating in the development and review of business and system requirements to obtain a thorough understanding of business needs in order to deliver accurate solutions • Performing code reviews, unit testing, and system testing as & when required • Providing updates to the Senior Manager on work in progress, completed & planned, and issues potentially impacting the on-time completion or quality of work • Communicating with the internal/external clients to determine specific requirements and expectations, managing client expectations as an indicator of quality Show less



Orange Tunisie

• Tunisia
• Telecommunications
• 700 & Above Employee

• BSCS Integrator

  • Dec 2017 - Mar 2018

  • Rating and Billing Performance Tests, used Bugzilla tool for anomalies management, Process documentations • Rating and Billing Performance Tests, used Bugzilla tool for anomalies management, Process documentations



Billcom Consulting

• IT Services and IT Consulting
• 1 - 100 Employee

• BackOffice Development

  • Sep 2016 - Dec 2017

  • Designed and developed J2EE web applications, performed performance tests using JMeter, Developed procedures, functions and Trigger in Oracle, Project Integration, Process Documentation • Designed and developed J2EE web applications, performed performance tests using JMeter, Developed procedures, functions and Trigger in Oracle, Project Integration, Process Documentation



Orange Tunisie

• Tunisia
• Telecommunications
• 700 & Above Employee

• VM Deployment: BSCS IX R2

  • Apr 2016 - Aug 2016

  • Performance optimization CX and web services through VMs, deployed different instances CX and WS on multiple VMs, Reconfigured CMS Instances • Performance optimization CX and web services through VMs, deployed different instances CX and WS on multiple VMs, Reconfigured CMS Instances



Orange

• France
• Telecommunications
• 700 & Above Employee

• Support UAT : BSCS IX R4

  • Jul 2015 - Feb 2016

  • Testing Customer Management (CX, RA), Billing for configured offers, UAT Support and used Mantis tool for anomalies management • Testing Customer Management (CX, RA), Billing for configured offers, UAT Support and used Mantis tool for anomalies management



Billcom Consulting

• IT Services and IT Consulting
• 1 - 100 Employee

• Support BackOffice BSCSiXR2/R3

  • Jan 2013 - Jun 2015

  • Provided: - Support on BSCSiXR2 / R3 for different operators - UAT support for offers, rating, billing, roaming • Analyzed customer needs, wrote specifications of the solution and configured promotions using MI and PL/SQL scripts • Performed end-to-end testing rating and billing for Configured offers, promotion and cost control • Designed and implemented web application using: - Techno: Spring (Security, Web Service), JSP, Prime face 3 - Servers and Tools: Eclipse, Maven, SVN, Tomcat, Toad - Performance Tests using JMeter Show less