Experience

Somcable Ltd.

• Somalia
• Telecommunications
• 100 - 200 Employee

• • Aug 2022 - Present

  Delivering a comprehensive service to enquiring customersPossibly delegating certain customer enquiries to specific teamsManaging a large number of incoming calls and emailsManaging customers’ accountsKeeping a record of customer interaction and details of actions takenCommunicating with internal teams to discuss sales targetsGenerating sales leads, building sustainable relationships where necessaryReporting back on results

• • Sep 2021 - Present

• • Jul 2015 - Present

• • Jul 2017 - Mar 2021



DHL and Milgo

• system Adminstrator

  • Mar 2014 - May 2015

  installing and configuring computer hardware operating systems and applications; monitoring and maintaining computer systems and networks; talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware or software faults; replacing parts as required; providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or set up a system; supporting the roll-out of new applications; setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; working continuously on a task until completion (or referral to third parties, if appropriate); prioritising and managing many open cases at one time; rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; testing and evaluating new technology; conducting electrical safety checks on computer equipment. Show less



Danish Refugee Council

• Denmark
• Non-profit Organizations
• 700 & Above Employee

• IT asistance

  • Oct 2013 - Feb 2014

  Proficient in Microsoft Office 2007, Windows XP, And Windows 7 in a domain environment Ability to troubleshoot common hardware/software issues Ability to meet deadlines and adjust to changing priorities Ability to follow instructions and work autonomously, but also able to recognize when you are in over your head Ability to quickly gain new skills and knowledge when faced with new challenges, i.e. stong google-fu Some familiarity with confidentiality (HIPAA) requirements in a medical setting Attention to detail Excellent verbal and written communication skills ask questions and get information in order to diagnose computer problems and discern what level of support is needed when a problem is presented Work as part of a team in stressful situations; maintain composure and sense of humor in the face of heavy workload and constant interruptions Able to show respect to other cultures and work in a culturally diverse environmen Show less