Information Technology Service Delivery Manager

• Jan 2023 - Present

IT Operations Manager

• Jan 2009 - Present

-Provide overall leadership, control and decision-making and take responsibility for the IT Operations Management teams and department -Operations Control, which oversees the execution and monitoring of the operational activities in the IT Infrastructure.-Job Scheduling, or the management of routine batch jobs or scripts -Facilities Management, which refers to the management of the physical IT environment, typically a Data Centre or computer rooms and recovery sites together with all the power and cooling equipment. Facilities Management also includes the coordination of large-scale consolidation projects, e.g. data centre consolidation or server consolidation projects. In some cases the management of a Data Centre is outsourced, in which case Facilities Management refers to the management of the outsourcing contract.-Perform line-management for all IT Operations team or department managers/supervisors.

IT Operations Manager

• Jan 2009 - Present

IT Manager

• Sep 2009 - Jan 2023

IT SuperVisor

• May 2001 - Jan 2009

Responsibilities: Maintaining, Troubleshooting and installing Egypt Telecard’s prepaid telephony system. Maintaining the Voice circuits (Trunk lines connection to TELECOM Egypt’s exchanges).Familiar with R2 and SS7 protocols, data network protocols (TCP/IP, SPx/IPx), and knowledge of software Engineering cycles associated with computer telephony Integration.- Establishing IT Department in the company.-Designing Network Infrastructure.-Designing and implementing Windows Domains, mail servers, Firewall servers, --Users Data Backup and Servers Backup, Disaster Recovery Plans-Future Projects Planning according to future business needs-Managing and planning for upgrading Windows Domain Controllers, Users PC's-Supervise a Help Desk team.-Data Center room design (Raised floor, Electrical, Main UPS, Ac’s, PBX management, ETC...)