Delivery&Catering Manager

• Jan 2020 - Present

Assistant Manager

• Jul 2017 - Sep 2021

Service Delivery Team Lead

• Apr 2016 - Jun 2017

Reservation

• Nov 2015 - Mar 2016

•Processes reservations from the sales office, other hotel departments, and travel agents. •Handling client reservations over the phone . •Handle flight tickets requests . •Make telephone calls to the potential customers applying contracts updates on opera system following inquiries from all online suppliers •Processes reservations from the sales office, other hotel departments, and travel agents. •Handling client reservations over the phone . •Handle flight tickets requests . •Make telephone calls to the potential customers applying contracts updates on opera system following inquiries from all online suppliers

Contact Center Representative

• Jan 2015 - Jun 2015

handling calls from our canadian customers regarding their new booking ,change and confirmation using online system. following the hotel and Airlines policies in case of applying any fees and try to find the best Solution to waive it. offer the best available trip packages and provide the customers with all info will be in use concerning their leisure journey. handling calls from our canadian customers regarding their new booking ,change and confirmation using online system. following the hotel and Airlines policies in case of applying any fees and try to find the best Solution to waive it. offer the best available trip packages and provide the customers with all info will be in use concerning their leisure journey.

Head Of Customer Service

• Mar 2011 - Dec 2014

opening new delivery branches at Casper&Gambini`s restaurant such mall of Arabia and Cairo festival city mall,coaching new staff,following up the operation movement as per standard and new service update. opening new delivery branches at Casper&Gambini`s restaurant such mall of Arabia and Cairo festival city mall,coaching new staff,following up the operation movement as per standard and new service update.

Trainee

• Aug 2009 - Aug 2009

joined as a trainee agent following the process of Hajj and umrah trips,also the terms and conditions of Airlines and Hotels joined as a trainee agent following the process of Hajj and umrah trips,also the terms and conditions of Airlines and Hotels

luxor international airport

• Jul 2008 - Jul 2008

training for one month to know the booking process throughout telephone and internal systems especially the domestic travel training for one month to know the booking process throughout telephone and internal systems especially the domestic travel