Customer Relations Specialist

• Nov 2019 - Present

Roxy for Modern water systems (pipe systems) is an Egyptian company under the holding company Momen group’s umbrella, established in 1989. Investing in several fields, one of its investments is water systems manufacturing.• Elicit needs/sales opportunities and refer qualified leads to sales consultants.• Perform remote troubleshooting of consumer products ranging from.• Facilitate improved communication among departments.• Facilitate inter-departmental communication to provide customer support effectively.• Monitor and coach employees on calls to meet the client’s expectations.• Facilitate inter-departmental communication to provide customer support effectively.• Follow up with customers to ensure that they are satisfied with their purchase or experience with the company• Identify potential risks and address problems before they escalate into more significant issues• Provide information about products, services, procedures, policies, or other topics through written materials such as brochures, pamphlets, or manuals• Listen to customers’ concerns, respond with appropriate follow-up actions, and keep records of customer issues and resolutions• Interact with customers over the phone, by email, or in-person to answer questions or solve problems• Analyze data to identify trends or patterns that may indicate problems in need of attention• Research to determine customer needs or preferences—for example, by interviewing potential customers to identify their priorities or interests• Establish and maintain relationships with customers to build repeat business through customer satisfaction Show less

Analyst

• Nov 2019 - Present

• Interpret data, analyze results using analytics, research methodologies, and statistical techniques• Develop and implement data analyses, leverage data collection systems and other strategies that optimize statistical efficiency and quality• Act as a liaison between staff and management, analyzing and interpreting data involving company procedures, policies, and workflows• Prepare, analyze, and summarize various weekly, monthly, and periodic operational results for use by various key stakeholders, creating reports, specifications, instructions, and flowcharts• Conduct entire lifecycle of analytics projects, including pulling, manipulating, and exporting data from project requirements documentation to design and execution• Evaluate key performance indicators, provide ongoing reports, and recommend business plan updates• Submit reports to the relevant department heads and management• Find patterns and trends in the analyzed data• Formulate procedural manuals for all departments Show less

Sales Employee

• Aug 2018 - Jul 2019

• Present, promote and sell products/services using solid arguments to existing and prospective customers• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs• Establish, develop, and maintain positive business and customer relationships• Reach out to customer leads through cold calling• Expedite the resolution of customer problems and complaints to maximize satisfaction• Achieve agreed-upon sales targets and outcomes within the schedule• Coordinate sales effort with team members and other departments• Analyze the territory/market’s potential, track sales, and status reports• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.• Keep abreast of best practices and promotional trends• Continuously improve through feedback Show less

Sales Department

• Aug 2018 - Jul 2019

• Present, promote and sell products/services using solid arguments to existing and prospective customers• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs• Establish, develop, and maintain positive business and customer relationships• Reach out to customer leads through cold calling• Expedite the resolution of customer problems and complaints to maximize satisfaction• Achieve agreed-upon sales targets and outcomes within the schedule• Coordinate sales effort with team members and other departments• Analyze the territory/market’s potential, track sales, and status reports• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.• Keep abreast of best practices and promotional trends• Continuously improve through feedback Show less

Inbound Customer Service Representative

• Jul 2017 - Jul 2018