Senior IT engineer

• Dec 2021 - Present

System

• Jan 2017 - Present

• giving assessment for IT system in companies , provide reports about problems or solutions needed • giving consultations about the best solutions to the companies • creating IT environment ( creating network , server and client rules , security ) • providing hardware equipments (Pcs - routers - switches - storage - ..act) • providing software solutions ( ms windows - ms office - other third party software ..etc) • providing a system to manage the work flow in the company • providing backup solutions to protect the data • establish security measures with different roles and privileges for all the stuff in the company • offering maintenance contracts to precede work with this company Show less

senior IT & maintenance Engineer

• Oct 2020 - Dec 2021

IT System Engineer

• May 2018 - Jul 2019

Manage and handle all the IT duties and all the IT related issues  Troubleshoot , fix and maintain the PCs , laptops and all the IT related devices on premises  Administrate , troubleshoot and fix network issues , including connectivity , DHCP relate issues and network Privileges  Administrate ,manage and handle the issues related to the server infrastructure  Plan new solutions to handle the current and future issues  Give a consulting opinion about the suggested IT solutions for the clients Show less

IT Supervisor

• Sep 2017 - May 2018

Managing and supervising all the IT duties and all the IT related issues Managing and supervising all the technical support issues happening in the HQ or in The branches Administrating the server infrastructure, DC and all the roles and features related to working environment like Active directory, DNS, DHCP, Failover cluster… act Planning and working on achieving the company`s vision to upgrade the whole work flow by developing the IT infrastructure Supervising IT engineers to perform the ongoing IT project according to the scheduled plan Managing the backup solutions for the client and the server Training the employees on how to use the system and how to deal with problems Show less

IT Specialist

• Jul 2016 - Dec 2016

• handling all the IT issues • monitoring the network environment in the HQ ( servers - ADSL connection and internal network ) • handling the help desk service for more than 130 different user • has the delegation to deal with all the commendation companies (Vodafone , Orange , etisalat , Tedata and handle everything related to , etc ) work in the name of the company • reporting the security reports to the members of security groups in the main HG in Korea • supervising CCTV cameras and managing attendance machine system Show less

IT Engineer

• Jun 2006 - Feb 2015

• Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets • Working in It technical support and network support including PCs, printers, scanners, IP phones, etc. • Managed to upgrade the maintenance and support level in the company. • Successfully managed to provide full technical support to 120 employees (Handled 30+ technical/mission-critical calls daily and consistently met high service standards) • Worked in installing and maintaining the company`s system. • Shift and travel between branches for support, on urgent requirements • Worked in handling paper-works and filing documents. • Supervising on testing new employees, evaluate and train them to work in the company`s environment. • Worked in contacting and following up with suppliers and other companies to provide the department with products and services. • Developed a software which can trace the required cartages and tuners to order them on time Show less