Experience

Premier Le Reve Hotel & Spa

• Egypt
• Hospitality
• 1 - 100 Employee

• Rooms Division Manager

  • Jan 2019 - Present

  •To set and control with the General Manager, Financial Controller and Director of Personnel and Training any incentive schemes for Rooms Division Employees.•To set in close conjunction with each Head of Department, an annual operating budget that will form part of the business plan.•To review the Profit and Loss statements with all Rooms Division Heads of Departments•To ensure through effective supervision that all services offered in the Rooms Division are always available, and are carried out with the utmost efficiency and courtesy•To represent the Rooms Division on the Hotel's Executive Committee.•To liaise closely with all Heads of Department with regard to servicing and handling of incoming groups, V.I.P. and F.I.T. guests•To assist the Sales team in the aspects of controlling heavy dates, resolving conflicts in bookings, changing dates and facilities for all group business.•To advise Management of room sales progress and status of bookings, and to discuss reports, forecasts, policies and procedures.•To research and keep abreast of all new technological advances within the industry, and recommend to Management any innovations and/or suggested improvements.•To monitor and analyze the activities and trends of competitor hotels on a regular basis•To plan and implement effective up selling activities to ensure maximum room revenue through effective rate management.•To ensure the ongoing maintenance of the Guest Loyalty Program.•To be instrumental in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development.•To ensure that each Head of Department maximizes productivity and morale within their respective department•To respond to any changes in the Rooms Division function as dictated by the industry, company or hotel Show less

• Front Office Manager

  • Oct 2014 - Present

  In charge of Bellmen Team, Recreation, Front Desk, Reservation,Guest Relations and Drivers.Train, cross –train, and retrain all front office personnel.Participates in the selection of front office personnel.Supervising workload during shifts.Evaluate the job performance of each front office employee.Maintain working relationships and communicate with all departments.Maintain master key control.Verify that accurate room status information is maintained and properly communicated.Resolve guest problems quickly, efficiently, and courteously.Updates group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel.Enforce all cash-handling, check-cashing, and credit policies.Conduct regularly scheduled meetings of front office personnel.Prepare performance reports related to front office.Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc.Monitor high balance guest and take appropriate action.Ensure implementation of all hotel policies and house rules.Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.Prepare revenue and occupancy forecasting.Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.Monitor all V.I.P 's special guests and requests.Review daily front office work and activity reports generated by Night Audit.Review Front office log book and Guest feedback forms on a daily basis.Maintain an organised and comprehensive filing system with documentation of purchases,schedules, forecasts, reports and tracking logs. Show less



Tropicana Group Egypt

• Sales Manager

  • Nov 2013 - Oct 2014

  Preparing and Handling the contracting issues till the contracts get signed. Controlling the count of the hotels. Handling over booking situations with hotels and different travel agents. Checking the travel agents production and materlization. Keeping updated with the market strategies and changes . Keeping updated with the market prices in general and for the competitors specially · Following the flights and the seats situation with the several travel agents. Handling the operation matters concerning the sales issues. Checking and analyzing the competition reports. Preparing the budget of the hotels yearly. Always trying to provide the business with new accounts. Enhancing the relation between the property and the travel agents. Issuing the reasonable special offers for the needed markets in order to meet the changes of the market. Organizing the action plan with the rest of the sales team on weekly basis. Performing a high level of communication with the sales team. Performing a high level of communication with the other departments in order to ensure a smooth operation which reflects a better sales in the future. LTI Tropicana Grand Azure Five stars 822 rooms Tropicana Azure Club Four stars 364 rooms Tropicana Rosetta Four stars 305 rooms Tropicana Grand Oasis Four stars 437 rooms Tropicana Tivoli Four stars 114 rooms Premier Le Reve Five stars 280 rooms Premier Romance Five stars 79 rooms Premier Royal Grand Azure Five stars 622 rooms Show less



Look Hotels International

• Sharm El Sheikh, Egypt

• Sales Manager

  • Jan 2013 - Aug 2013

  Preparing and Handling the contracting issues till the contracts get signed. Controlling the count of the hotels. Handling over booking situations with hotels and different travel agents. Checking the travel agents production and materlization. Keeping updated with the market strategies and changes . Keeping updated with the market prices in general and for the competitors specially · Following the flights and the seats situation with the several travel agents. Handling the operation matters concerning the sales issues. Checking and analyzing the competition reports. Preparing the budget of the hotels yearly. Always trying to provide the business with new accounts. Enhancing the relation between the property and the travel agents. Issuing the reasonable special offers for the needed markets in order to meet the changes of the market. Organizing the action plan with the rest of the sales team on weekly basis. Performing a high level of communication with the sales team. Performing a high level of communication with the other departments in order to ensure a smooth operation which reflects a better sales in the future. Sea Beach Resort & Aqua Park Four stars 401 rooms . Laguna Beach Nakari Marsa Alam Four stars 100 rooms . Orange Club Watamu beach Kenya Four stars 180 rooms . Gouves Maya Resort CreteFour stars 92 rooms Show less



Tirana City Hotels

• Sales Manager

  • Sep 2012 - Dec 2012

  Preparing and Handling the contracting issues till the contracts get signed. Controlling the count of the hotels. Handling over booking situations with hotels and different travel agents. Checking the travel agents production and materlization. Keeping updated with the market strategies and changes . Keeping updated with the market prices in general and for the competitors specially · Following the flights and the seats situation with the several travel agents. Handling the operation matters concerning the sales issues. Checking and analyzing the competition reports. Preparing the budget of the hotels yearly. Always trying to provide the business with new accounts. Enhancing the relation between the property and the travel agents. Issuing the reasonable special offers for the needed markets in order to meet the changes of the market. Organizing the action plan with the rest of the sales team on weekly basis. Performing a high level of communication with the sales team. Performing a high level of communication with the other departments in order to ensure a smooth operation which reflects a better sales in the future. Tirana Island View Five stars 492 rooms Tirana Island Garden Four stars 286 rooms Tirana Aqua Park Four stars 510 rooms Show less



Tropicana Egypt Group

• Sharm El Sheikh, Egypt

• Assistant Sales Manager

  • Jun 2010 - Sep 2012

  Preparing and Handling the contracting issues till the contracts get signed. Controlling the count of the hotels. Handling over booking situations with hotels and different travel agents. Checking the travel agents production and materlization. Keeping updated with the market strategies and changes . Keeping updated with the market prices in general and for the competitors specially · Following the flights and the seats situation with the several travel agents. Handling the operation matters concerning the sales issues. Checking and analyzing the competition reports. Preparing the budget of the hotels yearly. Always trying to provide the business with new accounts. Enhancing the relation between the property and the travel agents. Issuing the reasonable special offers for the needed markets in order to meet the changes of the market. Organizing the action plan with the rest of the sales team on weekly basis. Performing a high level of communication with the sales team. Performing a high level of communication with the other departments in order to ensure a smooth operation which reflects a better sales in the future. LTI Tropicana Grand Azure Five stars 822 rooms Tropicana Azure Club Four stars 364 rooms Tropicana Rosetta Four stars 305 rooms Tropicana Grand Oasis Four stars 437 rooms Tropicana Tivoli Four stars 114 rooms Premier Le Reve Five stars 280 rooms Premier Romance Five stars 79 rooms Premier Royal Grand Azure Five stars 622 rooms Show less



Lti Tropicana Grand Azure

• Front Desk Senior Supervisor

  • Jan 2009 - Jun 2010

• Front Desk Supervisor

  • Dec 2005 - Dec 2008

• Front Desk Shift Leader

  • Dec 2003 - Nov 2005



Tropicana Grand Azure

• Front Office Receptionist

  • Jan 2003 - Nov 2003

• Telephone Operator

  • Jul 2002 - Dec 2002