Customer Relationship Management Executive

• May 2023 - Present

Export Fulfilment & Account Management

• Dec 2022 - May 2023

Daily communicate with regional customer in my portfolio. Receiving their orders and follow up all cycle of production from raw material to delivered finish good. Checking the availability of raw material and expected delivery time and inform customers by all stages of production. Insure to dispatch all orders in the requested time and if we have any delays contact with customer to inform him for avoid any conflict. Review customers balance and communicate with them to collect all dues. Achieving our targets of production and quantity in the contract. Make weekly update to top management about every customer status (challenges , orders , production status). My portfolio included (KFC , B.K , D.D , EL BIK , K.K). Show less

Customer Service Representative

• Mar 2019 - Dec 2022

Establishes, develops and maintains business relationships with current customers . Develop the new clients and retain the existing clients . Provide customers with correct and detailed ”Quotation” Interact and negotiate with carriers for individual and long term contracts. Receive daily orders from clients via emails . follow-up order execution in the clearance stage. Review the invoice before issuance and check all extra revenue / Cost . Receive clients complaints , analyze and classify complaints , set corrective actions . Show less

Sales Account Manager

• May 2017 - Mar 2019

Responsible for a portfolio of individual clients & companies and following up on their problems during and after the courses. Determine the meetings and represent the company with the different institutions in order to obtain the best offers. Attempting to attract new clients through phone calls. Responsible for a portfolio of individual clients & companies and following up on their problems during and after the courses. Determine the meetings and represent the company with the different institutions in order to obtain the best offers. Attempting to attract new clients through phone calls.

Accountant

• Oct 2016 - Mar 2017

Recording of daily accounting transactions. Receive and deliver invoices from clients and suppliers and review their accounts. Managing the company’s bank accounts. Recording of daily accounting transactions. Receive and deliver invoices from clients and suppliers and review their accounts. Managing the company’s bank accounts.

Senior Store Manager

• Mar 2014 - Sep 2016

Receive weekly shipments and review themorganize the stock and branch for periodic inventoryPreparing the weekly schedule and organizing shifts between sales teamReview the daily closing of sales and deposit the amount cash in the company's bank account

Sales

• Jan 2012 - Mar 2014

Organize the display of items in the sectionReview the shortage in section itemsHelping customers in reaching to their needs