Experience

Value Developments
• Egypt
• Real Estate
• 1 - 100 Employee
• Customer Service Manager

  • Jun 2021 - Present


معمار المنصور Meamarelmansour

• Egypt
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Customer Service Manager

  • Jan 2017 - Jul 2022

  - Proactively identify existing Customer needs, and opportunities and grow the customer relation with the company - Ensure customers complains are managed and resolved in a timely manner - Handles non-commercial customer queries and complex customer service issues including after sales services - Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management. - Manage customer relationships and ensure optimal customer service by team - Handling of client visits and apartment's submission to customers



Eshak Group

• India
• Civil Engineering
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2015 - Dec 2016

  • Deal directly with customers either by telephone, electronically or face to face • Respond promptly to customer inquiries • Communicate and coordinate with internal departments • Organize workflow to meet customer timeframes • Organizing sales visits • Establishing new business • Deal directly with customers either by telephone, electronically or face to face • Respond promptly to customer inquiries • Communicate and coordinate with internal departments • Organize workflow to meet customer timeframes • Organizing sales visits • Establishing new business



Brouj Property Management

• Egypt
• Real Estate
• 1 - 100 Employee

• Sales Officer

  • Feb 2013 - Jan 2015

  • Act as a representative for clients of Brouj and negotiate the successful sale • Of properties, advise property owners on market conditions, conduct appraisals and takes instructions as to the terms and methods by which the property is to be sold and • Implement accordingly under the Company and Developers Policy and Guidelines. • Demonstrating & Presenting products • Attending trade exhibitions, conferences and meetings • Act as a representative for clients of Brouj and negotiate the successful sale • Of properties, advise property owners on market conditions, conduct appraisals and takes instructions as to the terms and methods by which the property is to be sold and • Implement accordingly under the Company and Developers Policy and Guidelines. • Demonstrating & Presenting products • Attending trade exhibitions, conferences and meetings



Engineering Centre for trading

• Sales And Purchasing Officer

  • 2010 - 2012

  o Handling sales and procurement process to meet the needs of the company.o Responsible for a team and monitoring their duties required by the company.o Participating and monitoring tenders needed for the company.o Conducting meetings and representing the company in their projects.o Managing exhibitions handled by the company.o Monitoring, searching and screening other competing companies to stay up-to-date with the prices and equipment.

• HR Coordinator

  • 2005 - 2010

  o Arranges interviews and make any necessary arrangements for pre-employment checks and Place job advertisements, where necessary in our web site and others web sites.o Screening on HR mail.o Recruitment and selection process.o Participate in the recruitment process to meet the company objectives.o Conducting initial interviews with the potential applicants to meet the departmental hiring needs.o Searching for the potential candidate throughout different sources.o Building a database of resumes that support recruitment process.o Handling the searching, screening and selection process for CVs and preparing shortlists accordingly.o Select and recruit the best candidates who meet the company standardsRepresent the company in different events and fairs.