Mohamed A. SAID
Scrum Master at Tourwriter- Claim this Profile
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Bio
Credentials
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Professional Scrum Master (PSM I)
Scrum.orgOct, 2021- Sep, 2024
Experience
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Tourwriter
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New Zealand
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Software Development
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1 - 100 Employee
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Scrum Master
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Sep 2018 - Present
Team coaching:- Guiding the team and organisation on how to use Agile/Scrum practices and values to delight customers- Foster the team self-organisation- Support cross functional team collaboration (product, design, QA and devs) to work as a team to deliver valuable outcomes to our customers.Workflow Planning and Reporting:- Facilitates the team's progress towards goals. - Help focus the team on daily and sprint goals.- Supporting the team in developing initial estimates (using Story Points) and tracking these through a burndown chart- Help manage risks and dependencies.Stakeholder management:- Working with the Product Owner to keep the backlog in shape and communicate with the dev team- Assisting with internal and external communication, improving transparency, and radiating information- Protecting the team from non-value-add interference, interruption and especially distractions.Driving team culture:- Removing impediments and guiding the team to ensure agreed outcomes are reached- Develop a team culture and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem-solving- Help the team and leaders apply modern agile and product principles and practices in their daily work from ideation to delivery, and be an advocate for the mindsets that underpin these.Web development:- Build components with React - Review code Show less
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React Developer
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Sep 2017 - Sep 2018
- Develop front-end web applications using React.js, Redux, Hooks, Material-UI, Maps APIs- Collaborate with back-end developers and web designers to improve usability- Ensuring user experience determines design choices- Understanding of RESTful APIs/GraphQL, HTML/CSS, ES6 - Code versioning and CI/CD tools (Bitbucket, Pipelines)- Testing frameworks (Testing Library, Cypress)- In-depth understanding of the entire web development process (design, development, and deployment)
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INTITEK FOR PEOPLE
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France
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IT Services and IT Consulting
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1 - 100 Employee
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Web Developer
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Jan 2015 - Apr 2017
Implementation of a "surgical" module of the software solution EASILY conceived by Lyon Hospital - Analysis of the existing IS - Design of the technical architecture of the module for the "surgical room" - Validation of selected technologies options - Development of new interfaces for surgery planning, traceability of medical data - Creating of a web interfaces (for teams, rooms, repositories, catalogues, models of interventions, user’s rights...) for the surgery program - Implementation of the classes and methods (WCF services) of gateways to communicate with third party applications - Management of concurrent access (notifications with SignalR) - Development of a printing interface Show less
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HR Team Group
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France
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IT Services and IT Consulting
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200 - 300 Employee
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Web Developer
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Aug 2014 - Dec 2014
Migration of data from a software package of health during the version upgrade for Fiducial company - Impact analysis of the migration health data - Establishment of criteria for eligibility of existing customers regarding to migration - Design of the new architecture of the system (database, servers, interconnection...) - Development of an inventory with SCRUM methodology, analysis and data migration tools Migration of data from a software package of health during the version upgrade for Fiducial company - Impact analysis of the migration health data - Establishment of criteria for eligibility of existing customers regarding to migration - Design of the new architecture of the system (database, servers, interconnection...) - Development of an inventory with SCRUM methodology, analysis and data migration tools
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VTX
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United States
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Environmental Services
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1 - 100 Employee
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Project Coordinator
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Sep 2011 - May 2014
Design and development of an IVR service in SaaS mode- Customer relationship management for new voice projects - Design and development of custom IVR applications for various clients (Click2Call, Managing queue, outgoing call management)- Assistance for Team Leaders (deployment and development) to maintain the product, quickly and resolve untreated problems - Progress reporting and proposed solutions to the problems threatening the implementation- Participation in the establishment of a multi-level incident management process- Designing a module for recording and storage of audio files- Implementation of a call reporting and statistics module (Call Detail Record or CDR)- Setting up a load balancing and failover mechanisms - Release and monitoring of new IVR applications- Keeping all project stakeholders informed and up-to-date with regular meetings and distribution of all reports, status changes, and other project doc - Design and development of a website to manage voice trees online- Sizing of servers and the technical architecture of the platform within the VTX voice core network infrastructure- Integration and deployment of the IVR solutions (standard and customized)- Participation of an economic viability of the VTX business model- Analysing of the users needs / feasibility study- Writing of functional and technical specifications- Supervision and coaching a team leaders and developers Show less
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Voice Solutions Trainee Consultant
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Apr 2011 - Sep 2011
Study of an IP Interactive Voice Response (IVR)- Analysis of the existing IVR- Initial scoping of the IVR project- A comparative study of the main current IVR solutions of the market- Installation and software setup- Development of a new voice product- Shortlisting IVR platforms according to VTX needs- Design/Prototype and development of a Voice User Interface (VUI)
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Education
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2011 - 2012
Grenoble IAE
Master 2, Business Administration and Management, General -
2010 - 2011
IAE Savoie Mont Blanc
Master 1, Business Administration and Management, General -
2005 - 2010
Université Savoie Mont Blanc
Master 2 (M2), Computer Systems Networking and Telecommunications -
2007 - 2008
Université du Québec à Rimouski
Baccalauréat, Electrical and Electronics Engineering -
2004 - 2005
EPFL (École polytechnique fédérale de Lausanne)
Special Education and Teaching
Community
