Mohamed Ahmed
Personal Concierge at Waldorf Astoria Maldives Ithaafushi- Claim this Profile
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English Professional working proficiency
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German Elementary proficiency
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Arabic Native or bilingual proficiency
Topline Score
Bio
Credentials
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A Design Thinking Approach to Putting the Customer First
LinkedInApr, 2022- Nov, 2024 -
De-Escalating Conversations for Customer Service
LinkedInApr, 2022- Nov, 2024 -
Managing Conflict: A Practical Guide to Resolution in the Workplace (getAbstract Summary)
LinkedInApr, 2022- Nov, 2024 -
Motivating Your Team to Learn
LinkedInApr, 2022- Nov, 2024 -
Nano Tips for Communicating with Confidence with Selena Rezvani
LinkedInApr, 2022- Nov, 2024
Experience
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Waldorf Astoria Maldives Ithaafushi
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Maldives
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Hospitality
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200 - 300 Employee
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Personal Concierge
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Oct 2019 - Present
• Acts as the point of reference for guests who need assistance or information and attends their needs. • Checks-in and checks-out guests, VIPs and celebrities. • Coordinates with housekeeping, airport team , F&B and other departments with regard to pre arrival arrangements and in-house guests requests. • Follows all the guests' needs until they are completed for a total guests' satisfaction. • Assists guests in making reservations for various experiences such as restaurants, shows, tours, and other special events. Show less
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Sun Siyam Iru Fushi
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Maldives
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Hospitality
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200 - 300 Employee
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Butler- Arabic language specialist
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Nov 2017 - Aug 2019
• Anticipated guests' needs, arranged VIP greeting and escorting service in the airport. • Handled all butler communication and follow up procedure. • Gathered, summarized and provided information to guests about the property and the surrounding area amenities including special events. • Performed check-in with enthusiasm for guests from all over the world with a satisfaction rate of over 95%. • Created and maintained calendars, itineraries for multiple guests. • Anticipated guests' needs, arranged VIP greeting and escorting service in the airport. • Handled all butler communication and follow up procedure. • Gathered, summarized and provided information to guests about the property and the surrounding area amenities including special events. • Performed check-in with enthusiasm for guests from all over the world with a satisfaction rate of over 95%. • Created and maintained calendars, itineraries for multiple guests.
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FTI GROUP
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Germany
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Travel Arrangements
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400 - 500 Employee
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Assistant Revenue And Product Manager
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May 2017 - Nov 2017
• Handled general administration issues related to daily business: amendment and changes for close out dates, release days and allotment. • Loaded new contracts & special offers into our systems (EBDs and SPOs). • Communicated with 20+ company's partners on a daily basis. • Margin control on daily basis (cost and sale). • Produced content for hotel description (FACTS) and pictures. • Handled general administration issues related to daily business: amendment and changes for close out dates, release days and allotment. • Loaded new contracts & special offers into our systems (EBDs and SPOs). • Communicated with 20+ company's partners on a daily basis. • Margin control on daily basis (cost and sale). • Produced content for hotel description (FACTS) and pictures.
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The Oberoi Group
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India
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Hospitality
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700 & Above Employee
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Assistant Front Office ( Team Leader )
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May 2016 - May 2017
• Ensured that hotel standards were respected and followed by team members.• Provided a unique stay experience to each guest by being actively involved with them to meet and exceed their expectations.• Checked special VIP arrivals and made sure all important information was shared among the team.• Ran daily reports to check reservations for accuracy and identify any special requests.• Updated all data base system on a regular basis to facilitate billing operations.• Coordinated transportation, housing and personalized activities for client groups ranging from two to 200+ persons. Show less
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Cashier Night Shift
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Jan 2016 - May 2016
• Managed overnight hotel operations, night audit, and produced night reports.• Supported night auditor with all front desk and accounting related duties.• Accurately posted all guest and group charges.• Supervised suites arrangements for amenities and special requests.• Was responsible for daily night audit tasks, balancing, sorting the bills and accurate reports.• Represented the General Manager and other Senior Managers in their absence.
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reservation agent
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Sep 2015 - Jan 2016
• Processed all guest reservations including guest follow up, obtaining all necessary information to accurately enter it into computer system.• Assisted guest departures providing accurate statements and collecting all payments due, while assuring guest satisfaction.• Handled reservation bookings throughout different systems , generated and prepared daily reservations reports.• Attended guest needs such as shuttle service delivery of personal belongings and other special requests.• Provided "world class" customer service to potential and established guests and managed 150-200 incoming calls per day. Show less
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www.itactives.com
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Alexandria, Alexandria, Egypt
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Web Developer
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Oct 2010 - Aug 2015
• Drove full-stack web development for 100% of client projects. • Solved complex performance problems and architectural challenges. • Handled database design and administration. • Handled PHP web frameworks such as ( Laravel, Yii, etc depending on your technology stack). • Drove full-stack web development for 100% of client projects. • Solved complex performance problems and architectural challenges. • Handled database design and administration. • Handled PHP web frameworks such as ( Laravel, Yii, etc depending on your technology stack).
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Education
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2004 - 2010
Alexandria University
Bachelor's degree, Geographic Information Science and Cartography -
2014 - 2016
A.C.C.
Associate’s Degree, GRAPHICS – HTML – PHP - CSS - ENGLISH - WINDOWS – WORD – EXCEL – ACCESS – POWERPOINT – INTERNET -
2010 - 2011
Association Of Egyptian Universities Survey And Cartography And GIS Alumni
Associate’s Degree, surveys -
2000 - 2004
Al Anfoushi High School
High School, Scientific Department
Community
