PCA program Counselor

• Mar 2023 - Present

Fulfillment AA's MSP1

• Nov 2020 - Present

Interim Human Resources Associate Partner MSP5

• Aug 2022 - Jan 2023

•Supported Hiring initiatives including events,onboarding and new Hire orientationManaged E-swag inventory and tracked associates orders and made sure they got on the expected date• Ensured proper coding of “time paid not work” and “time not paid, not worked” such as Vacation /Paid Personal Time •Answered questions for Amazon associates on policies/procedures/UPT/points/vac/pers balances as required. Helped escalate discrepancies to HRC and associate manager to resolve.•Conducted Gemba walks as well as Engaged 10 associates every shift.•Updated weekly Installments in all bathrooms and break rooms•Assisted associates with in the site for access to HR services including guiding them through self-service options •Drove a positive and engaged associate base by participating in and communicating engagement activities and other employee relations related tasks.•Escalated appropriately to the HR partner team when discrepancies or escalations arose with associate interactions such as LOA , accommodations or other employee relations issues•Provided Associate support on HR related topics i.e documentation of and follow -up on requests, escalation of issues,problem solving ,meeting notes. ensuring an engaging workplace environment•Executed employee administration including Time and Attendance is managed accurately and timely eg vacation planning support. Show less

Back up assistant Manager MSP1

• Feb 2022 - Aug 2022

▪︎Assigned job duties to associates ▪︎Participated safety initiatives ▪︎ Coached associates to work safely▪︎Made sure associate work area was clean and organized ▪︎Referred all job injuries to area managers

Associate learning ambassador MSP1

• Oct 2021 - Aug 2022

▪︎Trained new associates on a wide variety of outbound skills,especially picking and counting.▪︎Retrained all associates who are unable to meet the proper required quality and productivity, which allowed me to demonstrate the job to the associates and also facilitated for them a quicker way to grab the knowledge smoothly.▪︎Helped associates to clear jams in the arsaw stations ,when they didn't have permission to access.▪︎Delivered powerpoint presentation to new associates on day one and day two coaching packet.▪︎co-operated with HR, learning trainers,Area managers and safety specialist on how to improve the associates knowledge,company policies as well as safety related issues.▪︎Performed proper evaluation on associates job skills on every end of a training session. ▪︎Did an Audit engagement on weekly basis and alternate days to assess how the associates progressed and also encouraged those who were not meeting the required rate expectations thus improving productivity and quality of the associates. Show less

Personal Care Assistant

• Mar 2021 - May 2022

▪︎Despensed medications and assisted in exercise routines ▪︎Maintained hygienic and safe environment ▪︎Provided mobility support including assisstance with walking aids and wheelchairs ▪︎Provided support with personal hygiene, including bathroom visits, bathing, dressing and brushing teeth ▪︎Provided companionship and also performed basic housekeeping duties ▪︎Despensed medications and assisted in exercise routines ▪︎Maintained hygienic and safe environment ▪︎Provided mobility support including assisstance with walking aids and wheelchairs ▪︎Provided support with personal hygiene, including bathroom visits, bathing, dressing and brushing teeth ▪︎Provided companionship and also performed basic housekeeping duties

Personal Care Assistant

• Feb 2021 - Jul 2021

Restaurant Floor Manager

• Feb 2018 - Jan 2020

▪︎Encouraged Team work and communication in the workplace to improve customer service as well as team efficiencies. ▪︎Educated waitstaff the right ways to interact with clients such as by welcoming them, advising them on menu items. ▪︎Resolved customer complaints and any dispute that arose from staff and food. ▪︎Ensured that all food safety precautions were adhered for instances checking expiration dates, and cleaning food before serving and cooking. ▪︎Encouraged Team work and communication in the workplace to improve customer service as well as team efficiencies. ▪︎Educated waitstaff the right ways to interact with clients such as by welcoming them, advising them on menu items. ▪︎Resolved customer complaints and any dispute that arose from staff and food. ▪︎Ensured that all food safety precautions were adhered for instances checking expiration dates, and cleaning food before serving and cooking.

Travel Agent

• Mar 2017 - Jun 2019

▪︎Met with clients to determine travel needs, budgets and preferences ▪︎Advised clients regarding destinations, cultures, customs, weather and activities ▪︎Collected payments, booked travel arrangements and paid applicable fees ▪︎Handled travel issues, conflicts, complaints, cancelations and refunds ▪︎Conducted a research on destinations and industry trends ▪︎Maintained accurate records of bookings, payments, transactions, phone calls and meetings ▪︎Attended travel seminars and conferences Show less

Security Guard

• Mar 2016 - Apr 2017

Private Math Tutor

• Feb 2016 - Apr 2017