Mohamad Rafic Hyrudeen

IT Support Technician at Roland Manufacturing Malaysia Sdn Bhd
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Contact Information
us****@****om
(386) 825-5501
Location
Subang Jaya, Selangor, Malaysia, MY

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Experience

    • Malaysia
    • Semiconductor Manufacturing
    • 1 - 100 Employee
    • IT Support Technician
      • Feb 2021 - Present

      As a IT Technician, my role is more about IT support tasks, format PC's and laptops, networking, WiFi management, application support and etc. As a IT Technician, my role is more about IT support tasks, format PC's and laptops, networking, WiFi management, application support and etc.

    • Malaysia
    • Consumer Services
    • 400 - 500 Employee
    • PROTEGE TRAINEE -IT
      • Nov 2019 - Oct 2020

      Protege Trainee - IT, As a fresh graduate, I have joined here under the Protege Trainee program for 1 year. For the past 1 year, I have learned a lot and had involved in major projects such as Microsoft office O365 and domain migration, and others. Other than major projects, my daily duty was to provide major IT support for users such as New PC installation, PC and application setup, PC hardware, and software support. I also have been given tasks on asset management and Digital Signature implementation and not to forget to learn about basic networking.

    • Technical Assistant
      • Feb 2019 - Aug 2019

      As my role as internship trainee here, I have expertise in my skills here with getting to know on Gallery operational management and I also have been here as technical assistance for the gallery operation. Other than that, I also had done one project about the feedback form for visitors in the Museum. I learned more about the real management of gallery enhancements and rectifications. The company has a good background that provides me proper training during my internship period at there around 6 months. Moreover, I learned how to practice myself on doing multiple tasks at one time. I also got the opportunity to manage vendors who install everything when there is a new exhibition in the museum.

    • Singapore
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Data Manager
      • Jul 2018 - Sep 2018

      It is a part-time job that longs for 10 days at end of the month and the main job role was to manage clients, observed meter reading on the usage of color and black & white printing and made records. I need to call around 70 companies each day and need to guide the client on getting meter reading from the Fuji Xerox printer machine. From there, I learned how to communicate with clients and it helps me to develop my communication skills. It is a part-time job that longs for 10 days at end of the month and the main job role was to manage clients, observed meter reading on the usage of color and black & white printing and made records. I need to call around 70 companies each day and need to guide the client on getting meter reading from the Fuji Xerox printer machine. From there, I learned how to communicate with clients and it helps me to develop my communication skills.

    • System Administrator
      • Jan 2016 - Jan 2016

      I worked here for almost 1 month as a system administrator and my main job role was to key in data of the client's details and recorded it into an excel file. Later, I need to update to the management team about the update status. Other than that, I also assist the company in other activities such as handled photostat and printing matters as well as the arrangement of meetings. I worked here for almost 1 month as a system administrator and my main job role was to key in data of the client's details and recorded it into an excel file. Later, I need to update to the management team about the update status. Other than that, I also assist the company in other activities such as handled photostat and printing matters as well as the arrangement of meetings.

    • Internship Trainee
      • Jun 2014 - Aug 2014

      As my role as an internship trainee here, I have been involved in mostly IT support tasks. For example, Setup a new PC by installing windows, configure networking and other related software for the computer and deliver to the respective department people. other than that, I also have been taught on formatting computers by using the image of the windows operating system. other than that, I also learned how to dismantle the PC hardware such as hard disk, battery and other usable electronic parts from the computer. Besides that, I have been given full training on IT support related tasks and activities which gave me very meaningful experiences. This 2 months training helps me to develop my communication skills by communicating with people there.

Education

  • International Islamic University Malaysia
    Bachelor of Information Technology (Honours), Information Technology
    2015 - 2019
  • International Islamic College
    Diploma in Information Technology, Information Technology
    2012 - 2014

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