Experience

Lyreco Office Supplies (M) Sdn. Bhd.

• Malaysia
• Retail
• 1 - 100 Employee

• Corporate Inside Sales Executive

  • Apr 2019 - Present

  - Assisting Key Account Manager on setting up new customer profile in the systemsetting up customer hierarchy into the SAP systems.- Creation of sold-to accounts in hierarchy, biller, payer and online webshop accounts.- Making customer satisfaction survey calls and welcome call for newly won customer.- Maintaining customer data in SAP systems (amendment, deletion)- Promoting new sales campaign or promotions to customers- Preparing quotation and liaising with supplier for non-catalogue product.- Attending to customer disputes such as delivery, item or billing disputes and liaising with customer service to execute the reactive plan.- Amendment on customer billing, credit notes, or price disputes.- Having own customer’s portfolio as well other than assisting KAM’s portfolio.- Visiting customer to understand their business and to find new business opportunity under existing portfolio.- Visiting customer to train them on how to use online webshop accounts.- Working closely with other department such as finance to chase payment or billing issue, working closely with warehouse department on product issue and availability, working closely with marketing team regarding pricing and non-catalogue product and working closely with customer service on customer data management, delivery arrangements and other related issue.- Making sales data observation to understand customer’s spending pattern and executing

• Senior Customer Service Executive

  • Feb 2012 - Mar 2019



GD Express Sdn. Bhd.

• Johore, Malaysia

• Customer Service Officer

  • Mar 2011 - Jan 2012

  Responsible in assisting overall function of Customer services line. - Able to handle phone calls from customer enquiring regarding GD Express services on pick up of document and parcel, reverse charges, misrouted document, pricing and timing of delivery. - Manage to handle walk in customer, customer complaint and preparing all necessary document required in order to proceed with the customer order or request. - Manage to attend enquiry about reverse charge and able to handle the arrangement for reverse charge pick up for GDex account holder if necessary. - Solving any other issue that occur during reverse charges pick up or process such as miss cross, misrouted shipment, short prices of parcel, delayed on deliveries and late pick up in proper and timely manner and ensure all customers’ queries are satisfactorily resolved. - Key in and record any issue arise resulting from the order or delivery into systems and resolving any internal or external issue for the day. - Able to work as a team to synchronize with other member to ensure and maintain smooth and effective service on daily operation. - Always able to maintain good customer services practice to keep good customer relationship with GD Express. - Preparing necessary authorized letter for any changes happen to the address of document or parcel. - Able to do follow up and tracing calls in order to manage on time delivery and to ensure no delays in delivery to customer.



Intec LW Malaysia Sdn Bhd

• Johore, Malaysia

• Admin cum Customer Service Executive

  • Apr 2010 - Feb 2011

  Responsible in assisting the overall Admin and Customer service functions with emphasis on documentation, employee and customer relation and inventory management. Administrative - Responsible for performing day-to-day membership administration matters including processing membership application, transfer, nomination and answer inquiries pertaining to membership - Keep and maintain proper filing of all documents and correspondences and conduct filing work on a regular basis. - To maintain a proper record and documentation of new membership or termination of membership. - Preparation of customer billings, maintaining proper key-in of customer personal information. - Maintain high level of confidentiality in performing task given. - Able to generate and deliver accurate reports timely. - Performs any other task as assigned by superior. - Handling phone calls with phone call etiquette. - Involved in event management planning, organizing and arranging things that should support the organization during the company event. Customer service - To support the operational function of service processes. - Responsibility of handling walked in customer inquiry, provide the explanation on service and product that the company may supplied for health and medical care. - Responsible for the issuance membership card, deliver information regarding the product and provide customer with printed information of company product. Ad-Hoc Duties - Plan, manage and monitor building & office maintenance activities including telephone system, tenancy, office cleaning, and other utilities to ensure uninterrupted business operation. - Handle physical stock on daily and monthly basis & tally to stock list from company systems and ensure proper inventory control of company product. - Organize and maintain proper inventory arrangement starting from the arrival of the stock to the store area.



DiGi Telecommunication

• Johore, Malaysia

• Customer Service Associates

  • Apr 2009 - Mar 2010

  Responsible in assisting overall function of Customer services Counter service line. - Response to customer service process from the initial point of the problems till the issue resolve. - Coordinating with all customer request which involve in addition and deletion of DiGi service according to systems, activation of DiGi services, handling bills payment, handling customer dispute, take charge of opening and closing counter, and maintaining a good counter cash flow. - Responsible to attend to subscriber’s enquiries, order and complaints via the customer service counter. - Ability to come out with the solution in order to deliver satisfaction to customer. - Generate own initiative to resolve customer complaint or any other pending activities in order gain customer satisfaction. - Key-in and update customer data and information into BSCS-Systems and ensure there is no pending paperwork (maintaining effective customer database). - Provide guidance to customer on new DiGi product and services. - To support the organization towards the goal of achieving high customer satisfaction level by ensuring the smooth functioning and excellent customer service delivery. - To be passionate and committed to proactively deliver excellence service to our subscriber.



Guess What’s New Boutique

• United States
• Apparel & Fashion

• Sales Associates

  • Mar 2006 - Jan 2009

  Customer service - Main duties is to deliver excellent customer experience to the customer with greeting and customer assistance, record and handling customer complains, handling customer inquiry regarding product including take charge in the process of exchange and refunding product. Cashier - Handling opening and closing cashier account, handling voiding, discount and promotion item and prices in order to make sure all prices given to the customer is tights up with company record. - Able to handle cash in hand and maintain high integrity of work. - Responsible to bank in cash sales of the day to company account every day. Administrative - Responsible to record daily operation data, such as receiving stock, transferring stock, other boutique borrowing stock, customer walk in info, condition of boutique every day, sales amount, sales target and staff on duty report. - Preparing paperwork for closing such as total sales amount of the day through cash and credit card payment. - Assist in providing sales data to the headquarter. Inventory - Take charge in receiving stock and ensure all stock arrives in good condition with tally number of order. - Involve in the process of stock count, tagging and labelling all finish good in the inventory room together with display product. - Responsible to do the design the arrangement of product to be display at the boutique. - Organize and maintain proper inventory arrangement starting from the arrival of the stock to the store area.