Experience

Hotel Pelangi Malang

• India
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Mar 2016 - Present

  To perform check in and check out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. To attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction. To greet and welcome all guests’ with a smile and cheerful appearance. To sell, register and assign rooms to incoming guests, ensuring that all details are filled up correctly on registration card.To issue program room keycards and validate duplicate room keycards to guests. To attend to all requests and requirements from guests promptly and handle complaints tactfully. To inform other departments of arrival, room changes, check out and special arrangements To maintain mails and information desk routines as per procedures. To answer telephone and guest enquiries. To receive and hold in safe custody on all foreign currencies made by guest as Deposit. To accept and take down reservations in the absence of Reservation Staff. To liaise with Guest Services Manager or Supervisor regarding on complaints and special requests. To receive monies from guests in payment of outstanding bills and to refund monies to guests when there is a credit balance due. To balance cash float, credit card transactions and other transactions at end of each shift. Not to accept any Personal cheques from guests unless it is approved by Management. To check all guests bills before presentation to guest upon guest check out. To collect or charge all monies due to the hotel to the respective travel agents or companies. To perform cashiering and maintain a complete record of guests’ account. To declare all cash shortages or excess to Finance Department. To file documents and relevant of reports in proper file. To co-ordinate with Sales Department, Housekeeping Department, any other department to ensure hotel’s objective to provide the most efficient services to guests is achieved. Any other suitable tasks as and when assigned by Superior. Show less



PT. ERATEX DJAJA TbK

• PROBOLINGGO

• Product Merchandiser

  • Sep 2012 - Feb 2013

  1. Preparing order to be floored to production according to production schedule. 2. Coordinate with the Purchasing Dept, RnD, Sample, Production, QC, Finance, Import Expor for on going orders. 3. Communicate with the buyer about the progress order being worked on. 4. Check and translate buyer's request (specification) and inform relevant sections (R & D, Sample, Production, QC, Ware House). 5. Ensure the quality and delivery time that has been agreed can be fulfilled. Show less



Eratex Djaja Tbk, PT

• Indonesia
• Textile Manufacturing
• 100 - 200 Employee

• Foremen of Finishing

  • Jul 2012 - Sep 2012

  Finishing section has some lines which every line has a foremen or leader to ensure the work is done well. The foremen is also responsible for the teams output report every hour that has to reach. Every line is doing a different product and every product has a different style, thus they have a different difficulty, and it impacts on the target of fisnih to reach Finishing section has some lines which every line has a foremen or leader to ensure the work is done well. The foremen is also responsible for the teams output report every hour that has to reach. Every line is doing a different product and every product has a different style, thus they have a different difficulty, and it impacts on the target of fisnih to reach