Experience

Integrated Retail

• Singapore
• Retail
• 1 - 100 Employee

• Assistant Manager Technical Service

  • Jul 2014 - Present

  - Handling technical service and data analyst of client requirement based on business SLA (Service Level Agreements) - Supervising the technical support team - Achieving target of service KPI such as Response Time, Uptime, First Time Fix ratio, etc. - Controlling the service budget to minimize company’s cost - Improving service profitability - Providing service training for the team (Skill Set and New Business Range) - Making plan of company’s service productivity for project improvement - Preparing new product launch (training and support structure) - Coordinating with engineers regarding complain from client and providing the solution - Maintaining networking system - Testing and evaluating new networking system and technology - Collecting, interpreting data, and analyzing the result - Reporting the result to the member that relevant with the business - Identifying pattern and trend in data sets. - Coordinating with the team and management to achieve the company’s target - Interpreting new data collection and analyzing the process PROJECT ACCOMPLISHMENT: 1. Delamibrands Group (2021) – Project leader 2. PT. Harlan Holden Indonesia (2018) - Training, Implementation, and Data Analyst 3. PT. Luxasia Indonesia (2018) - Training, Implementation, and Data Analyst 4. PT. Napak Tilas (2018) - Training, Implementation, and Data Analyst 5. Everbest Group (2018) - Training, Implementation, and Data Analyst 6. PT. Karya Mandiri Lestari (2017)- Training, Implementation, and Data Analyst 7. PT. Unilever Enterprises Indonesia (2017) - Training, Implementation, and Data Analyst 8. PT. Shiseido Cosmetics Indonesia (2016) - Training, Implementation, and Data Analyst 9. PT. Loreal Indonesia (2015) – Training, Implementation, and Data Analyst 10. PT. Mega Perintis (2014) – Training and Implementation Show less



PT. Gilang Agung Persada

• Indonesia
• Retail
• 300 - 400 Employee

• IT Support Database Customer Management & Hardware

  • Jan 2013 - Jun 2014

  - Maintaining database of Boutique customers - Supporting and maintaining hardware for Head Office & Boutique - Coordinating with the team for rebuild the network system of Head Office - Ensuring the IT Infrastructure and peripherals material has delivered on time - Installing all of IT Infrastructure at Head Office - Ensuring the whole of system IT Infrastructure is running well based on the server and client needs - Maintaining server and CCTV - Coordinating to CCTV vendor for installing the security media based on client’s specification -Upgrading and migrating retail application system from Retail Pro 7 into Retail Pro 9 for all La Senza Stores in Indonesia territory Show less



PT. Kharisma Sentrabuana Asri (Banana Republic Boutique)

• Greater Jakarta Area, Indonesia

• ABM (Assistant Boutique Manager)

  • Jun 2008 - Dec 2012

  - Maintaining and running the Boutique store - Making sales plan and sales profitability - Handling inventory, tangible and intangible asset - Leading and motivating the sales team - Creating KPI report for sales team (Daily Report, Weekly Report, Monthly Report & Fiscal Year Report) - Maintaining the relationship with customers - Maintaining and running the Boutique store - Making sales plan and sales profitability - Handling inventory, tangible and intangible asset - Leading and motivating the sales team - Creating KPI report for sales team (Daily Report, Weekly Report, Monthly Report & Fiscal Year Report) - Maintaining the relationship with customers