Senior Training And Development Manager / Senior Customer Relationship Manager

• Aug 2019 - Present

Identify new market trends, business opportunities, and key potential relationships. Manage and train resources to ensure quality and consistency of service to customers. Schedule and conduct status meetings with appropriate development resources and customers. Assist sales team in business acquisitions, planning, retention and management. Maintain complete and accurate customer correspondence data. Assist in making major business decisions. Train and mentor company staff related to Development Programs. Train Investors/Traders and conduct Workshops and seminars. Show less

Derivatives Analyst, Global Affiliates and IB Manager

• Feb 2013 - Jul 2018

IB Partnership / Commodities & Spot FX trader

• 2011 - 2013

Money Manager / Market Research Analyst

• Feb 2009 - Jan 2011

Served as a liaison between clients and upper management Providing in-depth market reports Identifying issues affecting clients Executing trades and securing deals with new clients Served as a liaison between clients and upper management Providing in-depth market reports Identifying issues affecting clients Executing trades and securing deals with new clients

Client Relationship Manager

• 2007 - 2010

Building long-term relationships with key clients. Addressing customer concerns and complaints. Creating sales plans to generate revenue. Building long-term relationships with key clients. Addressing customer concerns and complaints. Creating sales plans to generate revenue.