Experience

IST Networks

• Egypt
• IT Services and IT Consulting
• 200 - 300 Employee

• Country Manager - GCC & Egypt

  • Jul 2019 - Present

  Develop and execute a business plan that delivers profitable growth and meets the company's financial targets Establish and maintain relationships with key stakeholders, including clients, partners, and vendors Lead the sales team to identify and pursue new business opportunities, and ensure the delivery of high-quality proposals and presentations Manage key accounts to ensure customer satisfaction and repeat business Oversee the delivery and support teams to ensure the successful implementation and ongoing support of CX solutions Drive operational efficiency and effectiveness, and ensure compliance with company policies and procedures Provide regular reporting to the executive team on business performance, opportunities, and risks Collaborate with other country managers and the global leadership team to share best practices and drive overall company success Develop and mentor the team to foster a culture of innovation, excellence, and customer focus Manage individual bids covering all solution offerings within iST Networks Group with focus on large-scale complex bids including multi- country activities in MEA. Show less

• Regional Sales Manager

  • Jan 2018 - Jul 2019

• Sales Manager

  • Sep 2014 - Jul 2019

  Sales activity Partnership agreements Strategic Sales Planning Managing Team of Sales Regional Covering for Egypt, North Africa, Levant, UAE, Qatar, Oman and Kuwait



ETISAL International Group

• Egypt
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Sales and Business Development Manager

  • Feb 2009 - Aug 2014

  • Prepare sales plan that satisfies the strategic as well as financial objectives of the company. • Ensuring the sales Plan and Sales Strategy are being implemented. • Generating leads and new accounts to increase the sales pipeline and to acquire new customers. • Leading, managing and organizing the sales pitches and bid management and development process and producing the required deliverables for the bid document • Manage individual bids covering all solution offerings within Etisal Group with focus on large-scale complex bids including multi- country activities in MEA. • Develop local, regional and offshore marketing opportunities, prepare sales plans/strategies. • Prepare presentations for potential clients. • Reply to RFQ, RFI and RFP. Manage a bid from proposal writing to contract negotiation and closing • Submitting and negotiating the annual business plan with respect to sales and revenue. • Ensure that the transition plan is in place for the call center to be operational as well as call center\client's quality standard. • Develop and negotiate the financial proposal with potential clients until signing the contract. • Achieving the required monthly and annual revenue from sales. • Communication with IT, Business consulting, quality and operations departments. • Develop and implement project's plan that will be addressed by the following key areas: o Call center workflow process. o Recruiting/Staffing the contact center, as well as client's Stander. o Resource planning (i.e. o workforce planning). o Quality Monitoring. o Training. o Knowledge Management. o Process & Documentation. o Development of daily, weekly, bi-weekly, monthly, and quarterly key performance indicators (KPI) reports and Monthly Presentations. • Handling all the issues and problems that may occurred while operating the project and finding the solutions that is matching the agreements and don't affect the work flow. . Show less



Americana Bahrain Branch

• Call Center Manager

  • Aug 2007 - Nov 2008

  • Responsible for KFC, Hardee's and Pizza Hut call center operation. • Use all required skills training to make sure that the call center maintain the call duration within agreed limits, in order to reduce costs and maximize revenue. • Responsible for all reports related to operation issues. • Suggest improvements to the call center processes using Quality Management System guidelines. • Follow up with agents to cross selling products to customers through the phone to enhance the sales. • Prepare all the documentation concerning reports daily, weekly and monthly plus follow up with supervisors to prepare schedules. • Responsible for all results related to sales, transaction, average check and agents performance. • Responsible for achieving company targets/ goals related to number of transactions and the amount of sales. • Conduct internal audits, follow up findings, ensure corrective/preventive actions have been carried out • Identify corrective and preventive actions necessary to maintain and improve service quality • Identify, recommend, and when necessary deliver training and refresher courses to Customer Service Representatives to maintain process and agent efficiency Show less



KFC, Hardee's and Pizza Hut call center operation

• Call Center Assistant Manager

  • Apr 2006 - Aug 2007

  Use all required skills training to make sure that the call center maintain the call duration within agreed limits, in order to reduce costs and maximize revenue. Responsible for all reports related to operation issues. Suggest improvements to the call center processes using Quality Management System guidelines. Follow up with agents to cross selling products to customers through the phone to enhance the sales. Prepare all the documentation concerning reports daily, weekly and monthly plus follow up with supervisors to prepare schedules. Responsible for all results related to sales, transaction, average check and agents performance. Responsible for achieving company targets/ goals related to number of transactions and the amount of sales. Conduct internal audits, follow up findings, ensure corrective/preventive actions have been carried out Identify corrective and preventive actions necessary to maintain and improve service quality. Identify, recommend, and when necessary deliver training and refresher courses to Customer Service Representatives to maintain process and agent efficiency Show less



Mantrac Group

• Sales account manger

  • Feb 2005 - Apr 2006

  Responsible for analyzing the market according to the company goals to increase the sales of our products: Responsible for selling: Notebooks, Servers, PCs and Printers. (IBM, Acer, Dell and HP). Network hardware (3Com Switches). In charge for handling all deals with resellers. Dealing with demanding customer in pre-sales and post- sales scenarios. Responsible for analyzing the market according to the company goals to increase the sales of our products: Responsible for selling: Notebooks, Servers, PCs and Printers. (IBM, Acer, Dell and HP). Network hardware (3Com Switches). In charge for handling all deals with resellers. Dealing with demanding customer in pre-sales and post- sales scenarios.



Raya Holdings

• Customer Service Team Leader

  • Dec 2001 - Feb 2005

  a. Customer Service Executive in Arab Bank project, Raya Academy, premium international. b. Senior Customer Service in ABC project "Credit card center and customer service call center ". c. Team leader (off shore). d. BOA project "Credit card center and customer service call center". a. Customer Service Executive in Arab Bank project, Raya Academy, premium international. b. Senior Customer Service in ABC project "Credit card center and customer service call center ". c. Team leader (off shore). d. BOA project "Credit card center and customer service call center".



Citi Bank Group

• Sales executive

  • Jan 2001 - Dec 2001

  1- Find the clients who are qualified with the citi Bank Loans Department 2-prepaire them applications to introduce it to the bank 3- Make a contact between the clients and the bank 4- Achieve the monthly target to rise up our sales Worked in Unilever Egypt as an area accountant 1- Find the clients who are qualified with the citi Bank Loans Department 2-prepaire them applications to introduce it to the bank 3- Make a contact between the clients and the bank 4- Achieve the monthly target to rise up our sales Worked in Unilever Egypt as an area accountant