Experience

Ant Ventures Worldwide

• Lebanon
• Food and Beverage Services
• 1 - 100 Employee

• Delivery Director

  • Oct 2022 - Present



Group four

• Damascus, Syria

• Operations Manager

  • Sep 2021 - Nov 2022



iktchen

• Beirut

• Managing Director, Co-founder

  • Aug 2019 - Nov 2021



Hospitality Ventures LLC

• Director Of Operations

  • Jan 2018 - Aug 2019

• Delivery Director

  • May 2015 - Jan 2018

  1. Achievement of budgeted food sales, beverage sales, labour costs and profitability.2. Completion of Customer Follow-up calls on a timely basis.3. Timely analysis of Food & Beverage Prices in relation to competition.4. Participation and input towards F&B Marketing activities.5. Entertainment of potential and existing customers.6. Competitive analysis every six months by calling competition and gathering data such as banquet kits, room rental rates, etc.7. Telemarketing to previous clients to inquire about possible future bookings.8. Development and maintenance of all department control procedures.9. Handle all Food & Beverage inquiries and ensure timely follow up on the same business day.10. To co-ordinate with all large group meeting/banquet planners their specific group requirements with the services & facilities offered. This includes proposals, contracts, estimated and actual function statements. With banquet or conferences, the Chef is to be included in food related discussions.11. To confirm all details relative to group functions with meeting/banquet planners.12. Supervision of daily paper flow including Proposals, and Function Contracts.13. Completion of monthly forecast.14. Attendance and participation at weekly F & B meeting and Department Head meeting.15. To assist in menu planning and pricing.16. Development and maintenance of department manual.17. Supervision of monthly payroll input. Show less

• Head of Delivery & Catering

  • Mar 2014 - May 2015

  1. managing the food and beverage provision for functions and events.2. supervising catering and waiting staff at functions.3. planning menus in consultation with chefs.4. recruiting and training permanent and casual staff.5. organizing, leading and motivating the catering team.6. planning staff shifts and rotations. 7. ensuring health and safety regulations are strictly observed.8. budgeting and establishing financial targets and forecasts.9. monitoring the quality of the product and service provided.10. keeping financial and administrative records.11. managing the payroll and monitoring spending levels.12. maintaining stock levels and ordering new supplies as required.13. interacting with customers if involved with front of house work.14. liaising with suppliers and clients.15. negotiating contracts with customers, assessing their requirements and ensuring they are satisfied with the service delivered 16. ensuring compliance with all fire, licensing, and employment regulations.17. maximizing sales and meeting profit and financial expectations.18. overseeing the management of facilities, checking event bookings and allocation of resources/staff.19. planning new promotions and initiatives, and contributing to business development.20. dealing with staffing and client issues.21. keeping abreast of trends and developments in the industry, such as menus or trends in consumer tastes. Show less



Hospitality Ventures LLC

• Jeddah- Saudi Arabia

• Head of Delivery Operation

  • Nov 2011 - Mar 2013



AL mawaed - Casper & Gambini's Jeddah

• al Nahdah district, Jeddah- Saudi Arabia

• Delivery Branch Manager

  • Oct 2009 - Oct 2011

  1. Building a personal relationship with key client. 2. achievement and high level of customer satisfaction. 3. Monitoring overall performance of services. 4. Good communication around issues and opportunities – get things done, make things happen. 5. Collaborating with senior management on client account management and growth. 6. Ensuring operations teams are aware of changes and are prepared. 7. Building service reports 8. Service reporting and sponsoring service delivery meetings 9. Pulling in additional resources when needed. specialist teams or people for specific issues / opportunities  10. Removing all obstacles to customer satisfaction and / or financial performance. 11. Looking out for client’s and long-term interests. 12. Following up if service delivery is not meeting expectations. 13. Working with the client and operations teams to identify and manage service improvement activities. 14. Along with operational managers and technical leads, accountable for and contribute to the overall performance of the managed services division. 15. Ability to follow hardware and software best practices as defined by the Managed Services management Show less



Ant Ventures Worldwide

• Lebanon
• Food and Beverage Services
• 1 - 100 Employee

• Delivery Supervisor

  • Jun 2007 - Oct 2009

  1. Hire and train qualified drivers 2. Make sure deliveries are made on time 3. Administrative duties and paperwork 4. Dispatch route settlement 5. Oversee all office functions including; open day; entering the delivery and install routes; modifying orders, confirming deliveries and installations, processing payroll, filing and organization of the office. 6. Answer calls from the stores and customers assist them with their questions and problems. 7. Contact customer to confirm their satisfaction, and double check their delivery date, address and product being delivered. 8. Ensure proper product handling procedures are being followed. 9. Work with our 3rd Party delivery company on issues from the customer calls. 10. Support the ongoing development of associates 11. Staff supervision, development and evaluation 12. Proactively seeking opportunities to improve customer's satisfaction Show less



Pain D'or

• beirut - Lebanon

• Cashier & Operator

  • 2002 - 2007

  1. Receive payment by cash, check, credit cards, vouchers, or automatic debits. 2. Issue receipts, refunds, credits, or change due to customers. 3. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. 4. Greet customers entering establishments. 5. Maintain clean and orderly checkout areas. 6. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. 7. Issue trading stamps, and redeem food stamps and coupons. 8. Resolve customer complaints. 9. Answer customers' questions, and provide information on procedures or policies. 10. Cash checks for customers. 11. Calculate total payments received during a time period, and reconcile this with total sales. 12. Compute and record totals of transactions. 13. Keep periodic balance sheets of amounts and numbers of transactions. 14. Bag, box, wrap, or gift-wrap merchandise, and prepare packages. 15. Process merchandise returns and exchanges. 16. Stock shelves, and mark prices on shelves and items. 17. Compile and maintain non-monetary reports and records. 18. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Show less