Mohamad Hamdan
Strategic Director at Elian Electronics Recycling- Claim this Profile
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Bio
Ahmad Al Hallaq احمد الحلاق
I have worked with many professionals throughout my journey, but Mohamad was a unique one to work with. I started my work journey with him, and he helped me understand the company’s internal process. His work ethic is pristine, and he is easily adjustable to a given situation. His ability to go out of his way to help others has made him stand out. Thanks a lot, man! You made the transition smooth and more comfortable.
Khaled Elahmad
I rarely come across real talents who stand out like Mohamad. I had the pleasure of working with Mohamad for few years at the Zain Jordan. Mohamad’s ability to handle multiple projects was unlike any I’ve seen before and made a dramatic increase in the productivity level of our company. No matter how tense a meeting, Mohamad made sure everyone left with a smile. As a team member or a leader, Mohamad earns my highest recommendation.
Ahmad Al Hallaq احمد الحلاق
I have worked with many professionals throughout my journey, but Mohamad was a unique one to work with. I started my work journey with him, and he helped me understand the company’s internal process. His work ethic is pristine, and he is easily adjustable to a given situation. His ability to go out of his way to help others has made him stand out. Thanks a lot, man! You made the transition smooth and more comfortable.
Khaled Elahmad
I rarely come across real talents who stand out like Mohamad. I had the pleasure of working with Mohamad for few years at the Zain Jordan. Mohamad’s ability to handle multiple projects was unlike any I’ve seen before and made a dramatic increase in the productivity level of our company. No matter how tense a meeting, Mohamad made sure everyone left with a smile. As a team member or a leader, Mohamad earns my highest recommendation.
Ahmad Al Hallaq احمد الحلاق
I have worked with many professionals throughout my journey, but Mohamad was a unique one to work with. I started my work journey with him, and he helped me understand the company’s internal process. His work ethic is pristine, and he is easily adjustable to a given situation. His ability to go out of his way to help others has made him stand out. Thanks a lot, man! You made the transition smooth and more comfortable.
Khaled Elahmad
I rarely come across real talents who stand out like Mohamad. I had the pleasure of working with Mohamad for few years at the Zain Jordan. Mohamad’s ability to handle multiple projects was unlike any I’ve seen before and made a dramatic increase in the productivity level of our company. No matter how tense a meeting, Mohamad made sure everyone left with a smile. As a team member or a leader, Mohamad earns my highest recommendation.
Ahmad Al Hallaq احمد الحلاق
I have worked with many professionals throughout my journey, but Mohamad was a unique one to work with. I started my work journey with him, and he helped me understand the company’s internal process. His work ethic is pristine, and he is easily adjustable to a given situation. His ability to go out of his way to help others has made him stand out. Thanks a lot, man! You made the transition smooth and more comfortable.
Khaled Elahmad
I rarely come across real talents who stand out like Mohamad. I had the pleasure of working with Mohamad for few years at the Zain Jordan. Mohamad’s ability to handle multiple projects was unlike any I’ve seen before and made a dramatic increase in the productivity level of our company. No matter how tense a meeting, Mohamad made sure everyone left with a smile. As a team member or a leader, Mohamad earns my highest recommendation.
Credentials
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Agile at Work: Building Your Agile Team
LinkedInApr, 2020- Nov, 2024 -
Scrum: Advanced
LinkedInApr, 2020- Nov, 2024 -
Social Media Strategy for Small Businesses
AlisonApr, 2020- Nov, 2024 -
YouTube Marketing
AlisonApr, 2020- Nov, 2024 -
Time Management
AlisonMar, 2020- Nov, 2024 -
PMP
Case in Point ConsultingMay, 2015- Nov, 2024 -
Customer Experience Management
Vivekananda International FoundationDec, 2013- Nov, 2024 -
Setting & achieving call center KPI's
InsightsMar, 2012- Nov, 2024
Experience
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Elian Electronics Recycling
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United States
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Environmental Services
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1 - 100 Employee
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Strategic Director
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Oct 2022 - Present
As a strategic director, I have built a reputation for delivering results through a combination of visionary thinking, data-driven insights, and decisive leadership. I am passionate about driving business growth through innovative strategies, effective execution, and leading cross-functional teams to achieve measurable results. My areas of specialties include: • Define organizational objectives, key performance indicators, and success metrics • Conduct market analysis, feasibility studies, and ROI calculations to support new business initiatives • Evaluate customer data and trends to identify opportunities for new products, services, or markets • Analyze competitor activity and develop strategies to gain market share • Developing and implementing the company's overall strategic plan, including setting goals and objectives for growth and profitability. • Lead the formulation of corporate vision and strategy, and ensure alignment with company values across all departments • Manage the strategic planning process, setting timelines and milestones for the achievement of goals • Communicate the company’s vision and strategy to employees, shareholders, and other stakeholders • Developing and implementing policies and procedures that ensure compliance with relevant laws and regulations, including environmental regulations. • Developing and leading a high-performing team, including setting performance goals, providing feedback and coaching, and addressing performance issues. • Continuously monitoring and evaluating the company's performance against strategic goals and making adjustments as needed. • Driving the growth and success of the company, ensuring that it operates in a sustainable and responsible manner while delivering value to customers and stakeholders. Show less
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Project Manager
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May 2017 - Aug 2022
At Eastwest Software, I'm responsible for different projects, here we deal with different IT stakeholders, different project types, different implementation methods, different systems, and platforms. My main responsibilities are: • Help define project scope, goals and deliverables • Research and understand members' needs and opportunities and determine the right set of features to drive business goals. • Plan and develop a comprehensive product roadmap to deliver on business goals. • Define tasks and required resources as per sprints. • Drive product planning, design, and product requirements documents (PRDs) for new features and enhancements • Collect and manage the project team and work cross-functionally to deliver products and features successfully to market • Create a schedule and project timeline to track deliverables • Support and direct team, and ensuring removing any obstacles from the development cycle. • Lead quality assurance • Monitor and report on project progress • Present reports to stakeholders on progress as well as problems and solutions • Implement and manage changes when necessary to meet project outputs • Evaluate and assess the result of the project Show less
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Zain Jordan
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Jordan
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Telecommunications
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700 & Above Employee
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Technology and product development
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Apr 2014 - Dec 2016
• Define requirements and service specifications for projects implementation.• Research and understand key technology trends and ways we could utilize them in our business to improve results.• Understanding products concepts channeled through marketing segment owners for development purposes; and proactively supporting in creating, launching, and implementing their business models through updating them with the new services/features, and suggesting new ideas and approaches.• Translating concepts to business rules and validations on all backend systems (CRM, ERP, Oracle, billing, and integration) needed to seamlessly deliver the service.• Developing “Marketing Product Specification Documents” by documenting and analyzing the required information and data which contains the total requirements and procedures, in addition to (Functional & Systems Testing Scenarios Document) and managing the product life cycle.• Communication to and from operations and other support departments.• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.• Work closely with different engineering departments to develop and maintain products with correspondence to the marketing segments requirements and objectives.• Conducting functional testing on all developed products prior to launch ensuring all functional and commercial requirements are covered. Show less
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Contact center onfloor
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Jan 2011 - Apr 2014
• Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.• Answering agent questions regarding best practices or difficult calls.• Identifying operational issues and suggesting possible improvements.• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.• Restructuring schedules to maximize efficiency.• Preparing reports and analyzing data to assist management as they determine call center goals.• Working with other supervisors and management team members to support agents and maximize customer satisfaction.• Working on system enhancements and improvements by providing and recommending solutions to higher management.• Reporting general problems to related teams including all needed data for faster finding of the root cause of problems.• Raising the quality level, technical skills, and the performance of the team to be the best customer service members in Telecommunication field in the region.• Working on my team motivational needs and trying to build a healthy and friendly work atmosphere.• Manage the call center department effectively to enable the additional tasks to be completed without impacting the service level. Show less
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ISP Contact center agent
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Jan 2010 - Jan 2011
• Provided second-level technical support for ADSL, WiMAX, Fiber Links, Microwave and leased lines internet connection services.• Installing and setting up new connections and configuring customers network devices.• Troubleshooting hardware issues (modems, and routers), software and connectivity issues for Windows, and large business network environments.• Additionally, supported 3G services, Web hosting, configuring Microsoft Outlook accounts.
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Contact center agent
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Jul 2009 - Jan 2010
• Analyze customer problems and research solutions using knowledge base software.• Assist less experienced representatives as necessary.• Diagnose customer issues through proves of elimination by asking the proper questions.• Handle customer inquiries by answering calls and respond to emails.• Manage and resolve customer complaints by providing easily understood answers adapted to the customer's solution.• Update existing customer information • Route calls to appropriate resource• Follow up customer calls where necessary• Document all call information according to standard operating procedures• Complete call logs Show less
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Education
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2009 - 2012
Jordan University
BA, Business Information Systems -
2005 - 2007
Tula State University
Russian Language
Community
