Business Analyst

• Jul 2022 - Present

Responsibilities : - Collaborate with business stakeholders and customers to identify requirements and translate them into data requirements for the revenue assurance module. Implement these requirements in the customer's analytics platform (Microsoft Report Builder) and visualization tool (SSRS) to optimize business outcomes and enhance the user experience. - Develop, maintain, and analyze daily, weekly, and monthly revenue assurance reports to identify trends and discrepancies, providing data-driven recommendations for improvements. - Analyze and reconcile data to identify trends, patterns, and discrepancies in the revenue assurance field. Provide timely and accurate reporting to stakeholders, including clear and concise summaries of complex data. - Conduct deep-dive analysis and design configurations to optimize business outcomes and enhance the user experience. Evaluate experiments and use statistical modeling techniques to identify further improvement opportunities. - Plan, implement, deploy, and maintain the product/solutions for customers worldwide, including User Acceptance Testing (UAT), tuning, and monitoring for package releases. Ensure successful implementation of solutions and provide ongoing support and maintenance as needed. - Communicate effectively with stakeholders to ensure project success, managing requirements, timelines, dependencies, priorities, and impacts. Accomplishments: - Developed, configured, deployed, and maintained 15-25 rules and configurations from multiple data sources for the Usage Reconciliation module, enhancing oversight on revenues and charging within 4 months. - Managed 3-5 User Acceptance Testing sessions, leading discussions on the solutions provided. - Gained competence in Revenue Assurance modules, including Usage Reconciliation, Account Reconciliation, Fact Data Aggregation, and Balance Net Movement, within three months. Show less

Research Analyst

• Oct 2019 - Jul 2022

Responsibility: Reporting and managing digital transformation and cost saving projects in logistics. Responsibility: Reporting and managing digital transformation and cost saving projects in logistics.

Junior Executive

• Apr 2019 - Aug 2019