Plumbing/ Fire Protection Designer

• Apr 2022 - Present

Quality Assurance Manager

• Sep 2021 - Apr 2022

Quality Assurance Specialist

• Aug 2019 - Sep 2021

• Work with staff to ensure customer flow, service delivery and data management across PA CareerLink Lehigh Valley locations are efficient and effective• Perform detailed data analysis of program operations• Act as the liaison between the program and EDSI leadership on issues concerning data processes performance benchmarks• Ensure full adherence to required data deadlines• Audit participant file folders for accuracy and compliance• Respond in a timely manner per to requests from program management on issues related to performance tracking• Provide regular and ad-hoc reports as requested from program management• Timely, accurate, and concurrent data entry on all required systems • Ability to retrieve and present data a clear and effective visual graphic• Generate queries and work with various team to strategize retrieval of needed outcomes• Identify and evaluate methods for improving program processes and services and makes recommendations to program management• Identify and relay quality assurance service gaps so as to support staff development through weekly team check-ins• Implement and adhere to the quality assurance system• Provide research and support for critical team decisions• Manage monthly and annual ISO audits and compliance• Work closely with Program Manager to ensure contractual benchmarks are met Show less

Teller

• Oct 2016 - Feb 2019

Engineering Intern

• Jun 2013 - Aug 2013