Experience

Ain Medicare Sdn Bhd

• Malaysia
• 100 - 200 Employee

• Head Of Logistics Department

  • Dec 2017 - Present

  * Planning, organizing, and directing; managing and evaluation of the supply chain/logistics operations in an organization. * To assist the Warehouse to control, monitor, and manage storage planning of all the inventory: raw material, packaging, semi-finished and finished stocks * To manage and responsible for daily operational activities in the warehouse department to ensure daily operation running smoothly. * To coordinate and manage daily transportation, delivery, and shipment planning * To manage inventory and warehousing systems to provide sufficient raw material and packaging for production. * To conduct monthly, annual stock take, control stock accuracy by conducting physical counts and reconciling with the data storage system. * Maintains warehouse job results by coaching, counseling, and disciplining employees, planning, employees, planning, monitoring, and appraising results. * Assure all team members are properly trained in critical areas of safety, housekeeping, time management, quality standards and continuous improvement. * Ensure on Time shipment and delivery of Customer order * Inventory Planning - Demand Management and Forecasting, Deployment planning across multi locations to ensure market demands are met. * Inventory Controls Experience (Stock management, Batch Management, FIFO, Minimize operational loss). * Conduct review meeting with the team and ensure proper reporting is done. * Collaborate with Sales, Operations, and Customer Service teams. Work with finance, sales, and manufacturing team to determine best vendors and distributors. * Receive and respond to customer complaints. * Evaluate all orders and ensure accuracy of all forms and inform management for all incomplete orders and verify all client information to deliver all products. * Greet all customers on telephone and update knowledge on all orders. * Overall will more focus on management level / development for Logistics department. Show less



"K"​ line (Kawasaki Kisen Kaisha, Ltd)

• Customer Service Executive

  • Nov 2013 - Oct 2017

  SEA FREIGHT (EXPORT) - Coordinating all aspects of shipment process, Booking (Liner, Co-Loader), Arrange Pick u., - Provide Booking conformation to Shipper, Arrange Empty container (FCL), Arrange. Pick up to Warehouse (LCL). - Prepare Shipping Instruction, Prepare HBL. Draft, checking and conform both MBL and HBL. - Send Pre-Alert to Destination. - Prepare Vendor Invoice. - Create Job into system. - Billing to Customer . - Apply COO (Form D, E, MICECA, MJEPA). - AMS Failing (USA Shipment). - AFR Failing (Japan Shipment). - Respond promptly to customer inquiries. - Handle and resolve customer complaints. - Building customer relationships and providing excellent customer service. - Manage daily emails/phone calls from customers. IMPORT SEA FREIGHT - Receive Pre-alert From Counterpart. - Checking the appointed agent (Send NOA Later). - Checking ETA from Shipping Line. - Prepare Invoice, shipping line (FCL), Co Loader. (LCL), Arrange collect DO. Appointed Agent - Follow up NOA. - Provide NOA, INV and PKL for Custom Clearance. - Follow up with warehouse (Unstuffy)-LCL. - Arrange Pick up(LCL).. - Arrange container and pull back Empty. Container. - Prepare Invoice to Customer. Show less



GD EXPRESS SDN BHD

• Malaysia
• Freight and Package Transportation
• 100 - 200 Employee

• Customer Service Officer

  • Aug 2011 - Oct 2013

  : Handle log in customer :Reverse charge out and third party : Manage administration : Handle problem shipment : Receiving and reply e mail : Handle customer complaints : Arrange pick up : D/O entry : Custom deceleration : Perform customer verification : Manage administration : Handle log in customer :Reverse charge out and third party : Manage administration : Handle problem shipment : Receiving and reply e mail : Handle customer complaints : Arrange pick up : D/O entry : Custom deceleration : Perform customer verification : Manage administration



Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Customer Service Officer

  • Jun 2006 - Feb 2008

  : Deal directly with customers either by telephone, electronically or face face communication skill. : Respond promptly to customer inquiries : Handle and resolve customer complaints : Obtain and evaluate all relevant information to handle inquiries and complaints : Process orders, forms, applications and requests : Manage administration : Follow up on customer interaction : Deal directly with customers either by telephone, electronically or face face communication skill. : Respond promptly to customer inquiries : Handle and resolve customer complaints : Obtain and evaluate all relevant information to handle inquiries and complaints : Process orders, forms, applications and requests : Manage administration : Follow up on customer interaction