Experience

GEM-CAR, V2V technologies Inc.

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Technical Support Analyst

  • Aug 2019 - Present

  • Installing and configuring new systems and hardware.• Solving customer’s issues via telephone, emails, and through tickets using Vtiger ticketing tool to manage the system and log and track email ticketing request.• Provides answers to the clients by identifying problems, researching answers, guiding client through corrective steps.• Giving regular maintenance to existing hardware and computer systems.• Providing assistance to company staff or clients with technology-related… • Installing and configuring new systems and hardware.• Solving customer’s issues via telephone, emails, and through tickets using Vtiger ticketing tool to manage the system and log and track email ticketing request.• Provides answers to the clients by identifying problems, researching answers, guiding client through corrective steps.• Giving regular maintenance to existing hardware and computer systems.• Providing assistance to company staff or clients with technology-related issues:• Understanding the issue and its cause, solving the problem and explaining the problem to the staff member or client. Show more Show less



RBC Bank

• United States
• Banking
• 700 & Above Employee

• Help Desk Specialist

  • Feb 2018 - Aug 2019

• Help Desk Specialist

  • Feb 2018 - Apr 2019



HAWK Power Generation

• Saudi Arabia
• Oil and Gas
• 1 - 100 Employee

• Senior Application Engineer

  • Jun 2015 - Jun 2017

• Senior Application Engineer

  • Jun 2015 - Jun 2017



Jeddah Cables Company

• Saudi Arabia
• Appliances, Electrical, and Electronics Manufacturing
• 300 - 400 Employee

• Senior Projects Engineer

  • Apr 2009 - May 2015

• Senior Product Engineer

  • Feb 2013 - Mar 2014

• Product Engineer

  • May 2009 - Jul 2012