Market Analyst

• May 2022 - Present

Assistant Store Manager

• Jan 2019 - Feb 2022

- Successfully established and optimised Workforce Management operations, resulting in a notable 7% increase in sales per labor hour.- Implemented Monthly Touch Base sessions and provided daily coaching to drive individual performance, resulting in an impressive 8% increase in sales productivity and overall performance.- Collaborated closely with the HR Department to enhance the recruitment process, yielding a significant 30% improvement in the quality of new hires and reducing time-to-fill vacant positions.- Implemented and maintained a robust inventory management system, leading to a commendable 10% boost in inventory capacity utilisation and consistent fulfillments of forecasted needs.- Demonstrated strict adherence to company operating procedures, resulting in an outstanding 85% reduction in operational errors and a substantial increase in overall efficiency.- Provided effective operational guidance to a team of 3 supervisors, 3 team leads, and 24 employees, significantly reducing turnover rate and fostering a stable workforce.- Managed store operations successfully in the absence of a Senior Manager, consistently achieving yearly revenue targets while ensuring seamless store operations.- Collaborated closely with the Safety Captain and In-store Trainer, conducting bi-weekly meetings to educate employees on safety procedures, resulting in a noteworthy reduction in injuries and liability issues.- Established and maintained a highly effective in-store training routine, providing regular and comprehensive training sessions to all team members, enhancing their skills and performance.- Conducted thorough Induction Training for new joiners, equipping them with the necessary knowledge and skills to excel in their roles through a well-structured 30, 60, and 90-day plan.- Delivered comprehensive training to new employees, resulting in a remarkable 60% decrease in turnover rate among new hires. Show less

Front of House Department Manager

• Jan 2017 - Dec 2018

- Prioritised and delivered exceptional premium customer experiences, consistently maintaining an impressive OSAT (Overall Satisfaction) score above 95% through diligent enforcement of SFL (Sales Floor Leadership) and SYPB (Serve Your personal Best) modules.- Provided guidance and unwavering support to store associates, resulting in a remarkable 10% increase in revenue for the women's and kid's departments.- Led a high-performing sales team, fostering their growth and dedication, which translated into an average monthly sales growth of 2%.- Consistently achieved and surpassed store performance targets, leading to a noteworthy 3% year-over-year increase in sales revenue.- Implemented cross-training initiatives, significantly improving worker morale, enhancing flexibility to serve clients during peak hours, and elevating overall productivity levels.- Set ambitious individual and department sales targets and exceeded them, showcasing a remarkable 6% increase in sales performance.- Introduced engaging in-store activities that generated a remarkable 12% boost in customer engagement and improved sales conversion rates.- Conducted thorough analysis of sales reports and leveraged the insights to develop effective sales strategies, resulting in expanded opportunities, accurate forecasts, and a remarkable 3% increase in conversion rate.- Successfully improved overall store performance by an impressive 5% through meticulous analysis of key performance indicators (KPIs) and the implementation of targeted action plans.- Optimised the use of display and proximity storage areas to maximise visual impact and accessibility of merchandise, resulting in improved customer engagement and a 7% increase in average transaction value.- Regularly aligned visual merchandising strategies with sales performance, analysing data and making adjustments to displays and product placement accordingly, resulting in a 3% increase in sales conversion rates. Show less

Back of House Department Manager

• Jan 2016 - Dec 2016

- Enhanced revenue by implementing an optimised merchandise organisational structure for both the stockroom and sales floor of an 18,000 sq. ft. store, resulting in an impressive 15% increase in efficiency. This improvement was accompanied by a monthly shipment average of 15,000 units.- Strengthened the PRE (Product Receiving Excellent) process and inventory management, leading to a remarkable 15% increase in efficiency. - Revamping the replenishment system from the POS (Point of Sale) system resulted in an improvement from 70% to 95% accuracy, while productivity cadence witnessed a commendable 10% increase.- Demonstrated proficiency in performing daily back-office controls, ensuring accurate inventory management, meticulous documentation, and strict adherence to company policies and procedures. This meticulous approach led to an impressive 98% decrease in inventory discrepancies and significantly improved operational efficiency.- Efficiently managed staffing rosters, meticulously ensuring effective store coverage and optimal resource utilisation. As a result, customer service levels were elevated, and there was a notable 80% decrease in customer complaints related to understaffing.- Executed comprehensive front-to-end footwear merchandising floor plans for newly opened stores and maintained a smooth workflow for new team members, exceeding the monthly target revenue by an impressive 150%.- Ensured the entire team had seamless access to essential working tools and maintained necessary accounts, including retail POS and ICOM credentials. This approach led to streamlined operations and a remarkable 70% decrease in technical issues or downtime. Show less

Back of House Team Leader

• May 2015 - Dec 2015

- Implemented efficient processes to promptly resolve mismatches, defective items, and maintain inventory control, effectively managing shrink at an impressive 1% level.- Demonstrated exceptional organisational skills in inventorying, organising, and maintaining a vast inventory of over 500,000 items, consistently meeting stockroom standards. Provided strong leadership to staff in the strategic planning of seasonal merchandise and accurately forecasting inventory needs.