Experience

Texas Capital

• United States
• Banking
• 700 & Above Employee

• Relationship Banking Officer Associate

  • Jul 2022 - Present

  • Analyze client questions and concerns, escalating problems to appropriate teams and handling service problems to the satisfaction of the client • Manage all client account opening, transferring, and closing processes, ensuring that procedures are followed correctly. • Maintain quality relationships with clients, remaining available to offer support. • Analyze client questions and concerns, escalating problems to appropriate teams and handling service problems to the satisfaction of the client • Manage all client account opening, transferring, and closing processes, ensuring that procedures are followed correctly. • Maintain quality relationships with clients, remaining available to offer support.



Comerica Bank

• United States
• Banking
• 700 & Above Employee

• Relationship Banker

  • Oct 2018 - Jul 2022

  • Managing client bank accounts, including opening and closing accounts, and overseeing transactions. • Listened carefully connecting with customers to understand their top financial priorities and to present products and solutions that would be most beneficial for them • Processing application for credit card, wire, safe deposit boxes, and loan request • Manage 15 banking center portfolio customer and finding way to deepening their relationship with bank • Managing client bank accounts, including opening and closing accounts, and overseeing transactions. • Listened carefully connecting with customers to understand their top financial priorities and to present products and solutions that would be most beneficial for them • Processing application for credit card, wire, safe deposit boxes, and loan request • Manage 15 banking center portfolio customer and finding way to deepening their relationship with bank



The Adolphus

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Representative

  • May 2018 - Dec 2019

  Register Guest Collecting necessary information like contact detail and exact dates of their stay • Liaise with our housekeeping staff to ensure all rooms are clean and fully furnished to accommodate guests’ needs • Respond to Guest’ complaints in a timely and professional manner Register Guest Collecting necessary information like contact detail and exact dates of their stay • Liaise with our housekeeping staff to ensure all rooms are clean and fully furnished to accommodate guests’ needs • Respond to Guest’ complaints in a timely and professional manner



ZARA USA

• United States
• 700 & Above Employee

• Customer Service Manager

  • Oct 2016 - May 2018

  • Issuing refunds or compensation to customer • Training staff to deliver a high standard of customer service • Handling customer complaint or any major incident such as security issue or a customer being taken ill • Issuing refunds or compensation to customer • Training staff to deliver a high standard of customer service • Handling customer complaint or any major incident such as security issue or a customer being taken ill



The TJX Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Assistant

  • Dec 2014 - Oct 2016

  • Lead the front of the store • Keep customer aware of newest items. • Assist customers and made sure customer had great shopping experience • Lead the front of the store • Keep customer aware of newest items. • Assist customers and made sure customer had great shopping experience