Experience

Intec College/ICG

• Education Administration Programs
• 1 - 100 Employee

• Tutor Coordinator

  • Mar 2019 - Present

  • Tutor management. This includes identifying the need for tutors, recruiting, interviewing, as well as managing the performance of tutors;•Manage adherence to existing and newly formulated assessment and moderation rules and regulations, which includes ensuring compliance by tutors with regards to existing and amended assessment and moderation rules and practices; •Receive and respond to academic queries. This includes queries relating to tutor payment and rates, tutor study material and solutions, marking quality, turnaround time, amongst others; •Report weekly and monthly on performance with regards to strategic objectives;•Moderation, which includes quality checking random assignments per school and completing an informal internal moderation report;•Training for tutors, which includes arranging everything concerning the implementation of tutor training as well as encouraging tutors to register as assessors / moderators;•VFP Preparation, which includes checking study material, providing a report to product with any needed amendments, investigate SETA requirements and complete a pre-VFP checklist; and•General administration, such as filing documents, handle all tutor correspondence, taking minutes, create and maintain all databases, amongst others. Show less

• Learner Relations Coordinator

  • Aug 2016 - Mar 2019

  •Receive, advise on and solve student queries;•Analyse query trends and inform relevant managers and supervisors of the trends found as well as the solutions;•Assist Coordinators with resolving general queries or problems;•Case Management;•Maintain the exam related functions on the learner management system:o Create exam sessiono Upload timetableso Register students for the examso Capture exam results• Investigate Irregularities after an examination took place;• Prepare results analysis reports for the exam board;• Assist students as well as Student Services with exam related queries;• Receiving sick notes and processing exam fee reversals;• Provide students with progress reports on request;• Process and distribute academic records on request; and• Send question papers to examiners and moderators. Show less

• Administrator

  • Mar 2014 - Aug 2016

  •Responsible for departmental statistics and budgets as well as the development of reports for management;•Capturing of Driver Logbooks;•Deal with student queries via the Learner Management System or email;•Liaising with courier companies to ensure that our students study material reaches them on time;•Dispatching of study material via courier and post; and•Using Sage Accpac for stock control (GRV, Adjustments, Transfers).

• Warehouse Assistant

  • Mar 2013 - Mar 2014

  • Picking and packing study material;• QA of the picking process;•Receiving deliveries; and•Assisted with driving of staff and study material deliveries.