Experience

Interspeed

• New Zealand
• Technology, Information and Internet
• 1 - 100 Employee

• Territory Officer

  • May 2023 - Present

  * Achieve revenue target for assigned part of the territory. * Achieve distribution Target. * Ensure 100% sales compliance. * Develop and lead the distributor's field force. * Manage distribution operations. * Implement digital/hybrid distribution. * Implement distributor financing . * Achieve revenue target for assigned part of the territory. * Achieve distribution Target. * Ensure 100% sales compliance. * Develop and lead the distributor's field force. * Manage distribution operations. * Implement digital/hybrid distribution. * Implement distributor financing .



foodpanda

• Singapore
• Internet Marketplace Platforms
• 700 & Above Employee

• Lead (Call & Chat) | Rider Support - Service Operations

  • May 2021 - May 2023

  • Work with Marketing/ Operations and other teams closely to align the company communication messages & directions. • Work with RS issue Resolution (RR) at Operations to resolve Rider's issues for better RSAT. • Create a quantitative and analytical report to track the progress and performance of the team as well as vendor management. • Make sure that any external challenges and complaints brought up by the riders are daily reported to the relevant departments on a daily basis •… Show more • Work with Marketing/ Operations and other teams closely to align the company communication messages & directions. • Work with RS issue Resolution (RR) at Operations to resolve Rider's issues for better RSAT. • Create a quantitative and analytical report to track the progress and performance of the team as well as vendor management. • Make sure that any external challenges and complaints brought up by the riders are daily reported to the relevant departments on a daily basis • Follow up with other departments to confirm all issues and complaints are solved on time. • Attend global and regional meeting for operational and system update and information integration. • Prepare monthly, weekly, daily performance and productivity report. • Managing two teams of 43 employees, helping them achieving their KPI’s and their daily targets. • Daily/weekly-bi weekly/monthly meetings with leadership teams and other teams on team performance. • Managing full team’s rooster, preparing their KPIs and Salary sheets.

• Agent (Call & Chat) | Rider Support - Service Operations

  • May 2019 - May 2021

  1. Serving the Riders as the front liner, talking over the phone and through chat to help them on live operations to improve their experience with foodpanda platform. 2. Maintaining a QA score of 95+ out of 100 every week. 3. Work with different teams in the company (content, sales, operations, finance etc.) to close tasks. 4. Prioritizing most important situations and ability to handle riders and customers with empathy and compassion. 5. Tracking specific number of customers… Show more 1. Serving the Riders as the front liner, talking over the phone and through chat to help them on live operations to improve their experience with foodpanda platform. 2. Maintaining a QA score of 95+ out of 100 every week. 3. Work with different teams in the company (content, sales, operations, finance etc.) to close tasks. 4. Prioritizing most important situations and ability to handle riders and customers with empathy and compassion. 5. Tracking specific number of customers order movement and follow up of each and every order. 6. Provide guideline and procedure for emergency situations. 7. Developing and implementing short term projects for the marketplace operations team.



EWU MODEL UNITED NATIONS CLUB

• Sub Executive of Operations & Management

  • Jan 2019 - Dec 2021

  This is a global platform where students can grab their opportunity and negotiate, rights globally through this club. The social welfare, wants to advocate sustainability, and need a platform to express your voice and opinions. • Operation management- Intra MUN EWU 2019 • Cancer Congress(Event)- 2020 This is a global platform where students can grab their opportunity and negotiate, rights globally through this club. The social welfare, wants to advocate sustainability, and need a platform to express your voice and opinions. • Operation management- Intra MUN EWU 2019 • Cancer Congress(Event)- 2020