Digital Marketing Associate

• Feb 2023 - Present

- Developed a hashtag strategy to improve the company's content reach on social media. - Created image posts, memes, and infographics for social media based on competitor research. - Designed social media content using Canva and Meme Generators.Designed an Email Automation Workflow for bottom of the funnel leads within Mail Chimp - Designed an Email Automation Workflow via Mailchimp to decrease conversion time for hot leads - Optimized the company’s email marketing using segmentation to make the emails address customer pain points more effectively - Designed email templates to make the marketing campaign more aesthetically pleasing for better brand image. - Created and optimized an email marketing automation workflow with if/then triggers to optimize leads through the marketing funnel - Optimized the email copy and subject lines to improve conversion rates - Created several forms of content for the company’s email marketing plan to more effectively guide leads through the marketing funnel. Show less

Donor Engagement Specialist

• Jun 2022 - Present

- Deliver solid costumer service, utilize proven critical thinking and problem-solving skills while employing a high level of emotional intelligence. - Demonstrate proficiency with multitasking in a fast-paced and multi-media environment. - Convey medical information to donors, manage confidential information and employ strong documentation practices. - Deliver solid costumer service, utilize proven critical thinking and problem-solving skills while employing a high level of emotional intelligence. - Demonstrate proficiency with multitasking in a fast-paced and multi-media environment. - Convey medical information to donors, manage confidential information and employ strong documentation practices.

Content Creator

• Jul 2019 - Present

- Created social media content that went viral and received 945K views, 142.1K likes and 2,400 shares. - Establish partnerships with industry experts to help further the company's online presence. - Conduct “trending” research to ensure social media posts get the best engagement possible. - Create video content for social media based on competitor research. - Review analytics and utilize knowledge to improve content strategies. - Engaging with target audience to establish rapport, build community and increase brand awareness. - Collaborate with other content specialists to brainstorm effective content. Show less

Care Counselor

• Apr 2021 - Nov 2022

- Administer individual short-term support for clients by conducting safety plans and collaborating with crisis response team. - Provide active listening to clients and communicate medication management needs to care team. - Provide case management services by collaborating with multidisciplinary team to ensure high-quality care. - Administer individual short-term support for clients by conducting safety plans and collaborating with crisis response team. - Provide active listening to clients and communicate medication management needs to care team. - Provide case management services by collaborating with multidisciplinary team to ensure high-quality care.

Patient Success Manager

• Jun 2019 - Dec 2020

- Psychosocial Interviewing/Documentation - Group Facilitation/Mental Health Awareness and Substance Abuse (Adults 18+) -Discharge Planning - Exploring Support Systems and Resources -Collaborating with Utilization Review -Progress Notes - Psychosocial Interviewing/Documentation - Group Facilitation/Mental Health Awareness and Substance Abuse (Adults 18+) -Discharge Planning - Exploring Support Systems and Resources -Collaborating with Utilization Review -Progress Notes

Social Services Intern

• Aug 2018 - May 2019

-Competency Restoration -Group Therapy -Multidisciplinary Team Collaboration -Psychosocial Assessments -Discharge Planning -Competency Restoration -Group Therapy -Multidisciplinary Team Collaboration -Psychosocial Assessments -Discharge Planning

Social Services Intern

• Aug 2017 - May 2018