Experience

Margaret's Housing and Community Support Services

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• • Oct 2022 - Present

  Provide supports to senior clients and support worker.Conduct client assessments utilizing the OCAN tool.Carry out administrative duties such as invoicing, keeping track of clients budgets etc.

• • Mar 2022 - Oct 2022


JD Power
• India
• Retail
• 1 - 100 Employee
• Customer Success Agent

  • Dec 2021 - Mar 2022


driasi

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2019 - Dec 2021

  Handled breaches for various companies both in Canada and the United States of America. Handled breaches for various companies both in Canada and the United States of America.



Weber Packaging Solutions, Inc.

• United States
• Printing Services
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2021 - Sep 2021

  Taking orders. Processing orders. Filing documents. Creating production and stock tickets. Taking orders. Processing orders. Filing documents. Creating production and stock tickets.



Dixie Bloor Neighbourhood Centre

• Canada
• Non-profit Organizations
• 100 - 200 Employee

• Placement Student

  • Jan 2020 - Apr 2020

  At Dixie Bloor Employment Centre we connect Canadian citizens, Permanent Residents, Refugees, persons with Landed Papers, Study and Work permits to access the resources they made need. Such as employment, Food Handlers, Job Search Workshops, Linc English Classes. And I do one on one sessions with clients to teach them how to use a computer. At Dixie Bloor Employment Centre we connect Canadian citizens, Permanent Residents, Refugees, persons with Landed Papers, Study and Work permits to access the resources they made need. Such as employment, Food Handlers, Job Search Workshops, Linc English Classes. And I do one on one sessions with clients to teach them how to use a computer.



Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative-call center

  • Nov 2017 - Aug 2019

  Probed customers to verify what theirs needs are and came up with possible solutions in resolving the problems. Assisted new agents with call handling to provide good customer service to their guests. Assisted travel partners and customers with booking cruise reservations and payments for their cruise. Helped travel agents and customers with booking amenities for cruise such as shore excursions, beverage packages, internet packages, cruise tour etc. Provided general information about Royal Caribbean International Cruise Line Show less



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Billing, Collection and Customer Service Representative

  • Nov 2017 - Nov 2018

  Assisted customers with understanding of bills and provided technical support. Helped customers with making payments and setting up payment arrangements. Probe customers to verify what theirs needs are and came up with possible solutions in resolving the problems. Assisted customers with understanding of bills and provided technical support. Helped customers with making payments and setting up payment arrangements. Probe customers to verify what theirs needs are and came up with possible solutions in resolving the problems.