Experience

Opera

• Norway
• Software Development
• 700 & Above Employee

• Senior Campaign Manager

  • Sep 2015 - Present

  Provide customer service and relationship management to advertisers and agencies, manage multiple accounts. Manage revenue for a portfolio of accounts and reach the account’s revenue target. Manage campaigns and ensure success. Drive client retention, renewals, upsells, and client satisfaction. Provide support to sales team in new business pitches and hold responsibility for the effective on-boarding of new clients. identify and resolve variances, failures and discrepancies. Partner with internal cross functional teams: Sales, Operations, Finance to ensure customer goals and performance metrics are met. Prepare campaign reporting and analysis. Determine root causes for customer successes and failures. Manage customer activity with CRM tools. Ensuring all trafficking of mobile and web ad campaigns - involving but not limited to - uploading banners, tags, Q/A and testing creative / landing URLs. Show less



Opera Mediaworks

• United States
• Advertising Services
• 1 - 100 Employee

• Senior Campaign Manager

  • Apr 2013 - Aug 2015

  Trafficking campaigns in Admarvel, DFP, Opera Response (RTB) Interdepartmental, client and service provider liaison with regards to problem solving Ensuring placement and delivery of ad campaigns, in accordance with revenue goals. Manage a pool of creatives Perform quality assurance/control checks on client campaigns to ensure that all placements and creative have been set up correctly and are delivering on pace. Monitor and analyse campaign performance to ensure customer satisfaction and provide suggestions for optimization. Weekly and monthly reporting of campaign performance using Excel Initiate and assist with the implementation of campaign optimisation. Communicate with Sales and planning teams regarding upcoming approved campaigns.. Address day-to-day issues and questions from clients and internal personnel. Manage communication between creative agencies and publishers. Create new adzones in Admarvel Monthend reporting for finance department Weekly sales reporting for syndication partners Build and traffic mobile rich media campaigns in Celtra Provide ad-hoc reports to management Manage the performance of the ad-ops team Show less



Thumbtribe

• cape town

• Campaign Manager

  • Dec 2011 - Mar 2013

  Trafficking campaigns in Admarvel Interdepartmental, client and service provider liaison with regards to problem-solving Manage a pool of creatives Daily monitoring and optimization of campaigns Weekly and monthly reporting of campaign performance using Excel Initiate and assist with the implementation of campaign optimisation. Communicate with Sales and planning teams regarding upcoming approved campaigns.. Manage communication between creative agencies and publishers. Create new adzones in Admarvel Monthend reporting for finance department Weekly sales reporting for syndication partners Build and traffic mobile rich media campaigns in Celtra Show less



Acceleration

• United States
• Marketing and Advertising
• 1 - 100 Employee

• Campaign Manager

  • Dec 2007 - Nov 2011

  Media owners and client liaison (electronic and telephonic) Trafficking campaigns on DFA and Sizmek Interdepartmental, client and service provider liaison with regards to problem-solving Quality checking client’s creative Management of a pool of creatives Communicating and troubleshooting complex rich media creatives with creative agencies. Daily monitoring and optimization of campaigns Weekly and monthly reporting of campaign performance Initiate and assist with the implementation of campaign optimisation. Communicate with Sales and planning teams regarding upcoming approved campaigns.. Collate post-campaign feedback from Sales and planning teams for campaign optimization. Manage communication between creative agencies and publishers. Periodically meet with Cape Town based clients and creative agencies to discuss campaigns and new ideas. ORM reporting using Radian6 Show less



Mastercard

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Accounts Specialist

  • Apr 2004 - Nov 2007

  Chargeback management Chargeback management