Experience

CSG

• United States
• Software Development
• 700 & Above Employee

• Senior Application Support Specialist

  • Apr 2015 - Present

• Application Support Specialist

  • Jan 2015 - Present

  Application Support Specialist 2.5 - Always



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Application Support Specialist

  • Apr 2010 - Present

  Maintaining the Core applications on the MTN domain Troubleshooting the applications Maintaining the data on Informix database Working from in a SQL environment Working in a Unix environment Working on a Informix environment Doing the Bill run for MTN SA monthly Working on Standby for MTN SA Working directly with MTN SA Staff Working Hand in Hand with Client server and other Critical Departments Working with MTN SA command centre assisting with relevant info or assistance that they might need. Or any application that was giving issues at the current time Giving detailed descriptions of what is happening on MTN SA applications should error occur Writing SQL scripts to allow a more efficient way of working. Working on MTN SA USD system (Unicentre Service desk) Working with IBM Remedy call logging application Short reports of MSISDN’s (phone numbers) that should not be on the MTN database Porting infrastructure of MTN (numbers that wishes to port to MTN for another networks) Assisting client server if and when a application has Critical errors Manipulating data for short end data reporting Working on a Informix database writing SQL Scripts. Creating and managing files for import or export to a database. Assisting the duty-manager if and when MTN has relevant application errors -Short description of job profile. My job at MTN was a very high end with very responsibility as we were only 8 people in South Africa who could\had access to work on MTN’s billing system. We run the bill runs on a weekly basis that requires a lot of focus and there was no room for error as it could affect customers and the core business output for MTN. If and when a call centre agent needs to upgrade or migrate a MTN customer and the application gives a error for any reason – it was my responsibility to try and fix it on the backend (database) and close the call (ticket) in the most efficient time possible.



Ctr Solutions Inc

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Support Specialist

  • Jan 2005 - Present

  1St line Technical Support Managing mail servers on MTN domain Managing domain accounts on the MTN domain Maintaining mailboxes Creation of new software accounts (70% of all the software that MTN employees use Assisting users telephonically Working Hand in hand with application Support Working hand in hand with MTN technicians by giving a detailed description of what the problem can been a user’s machine. Working hand in hand with Client Server as to if a problem can be server related or even network based on a problem on routers or in DHCP. Working on Unix based applications by creating accounts for users Working with all MTN staff across Africa, including Ghana and Cameroon by assisting users to dial up telephonically if the issue pertains to us. Managing shared folders on the MTN domain Acting in team leaders capacity when necessary and managing a team of 7. Assist with user training when training was needed Training new guys at desk when IBM transition happened