Experience

KEV Group

• Canada
• Software Development
• 100 - 200 Employee

• Implementation Coordinator

  • Sep 2022 - Present

  Assisting schools, implementation team to set up payment software for parents Assisting schools, implementation team to set up payment software for parents



Sun Life Financial of Canada (UK)

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Customer Service Representative

  • Jan 2022 - Oct 2022



Electrical Safety Authority

• Canada
• Government Administration
• 200 - 300 Employee

• Customer Service Representative

  • May 2021 - Oct 2021



easyfinancial Services

• Canada
• Financial Services
• 500 - 600 Employee

• Financial Advisor

  • Dec 2019 - Apr 2020

  o Managing, selling financial products of Easy Financial – Loans, Credit Lines, Savings Accounts, Credit Monitoring tools, Home and Auto Insurance o Advising/analyzing customers financial bank statements, credit reports, debit to income ratios o Managing, constructing, modifying loans for customers based on their specific financial situationo Supervising/administering/responsible for important, sensitive customer personal information o Managing, selling financial products of Easy Financial – Loans, Credit Lines, Savings Accounts, Credit Monitoring tools, Home and Auto Insurance o Advising/analyzing customers financial bank statements, credit reports, debit to income ratios o Managing, constructing, modifying loans for customers based on their specific financial situationo Supervising/administering/responsible for important, sensitive customer personal information



Google

• United States
• Software Development
• 700 & Above Employee

• Sales Specialist

  • Nov 2019 - Jan 2020

  o Direct sales engagement across Google products o Subject matter expert to increase market share o Teaching, training Best Buy employees on Google productso Responsible for achieving Google retail targets o Direct sales engagement across Google products o Subject matter expert to increase market share o Teaching, training Best Buy employees on Google productso Responsible for achieving Google retail targets



Hudson's Bay Company

• United States
• Retail
• 700 & Above Employee

• Cashier, Sales Associate

  • Apr 2017 - Dec 2019

  o Heightened attention and motivation toward business interests and sales goals through promoting and selling Hudson Bay Credit Cards and Hudson Bay Gift Cards to customers o Commanding sales floor by welcoming and greeting every customer o Experienced and responsible cash handler learnt through counting, tallying, and finalizing point of sale systems, cash drawers, and customer receipts, at the end of each shift. o Responsible service achieved through embracing Hudson Bay core values as owno Enhanced ability to market, advertise and upsell due to commission incentive earned on every product sold after a certain amount



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Information Technology Technical Support

  • Oct 2017 - Oct 2018

  o Provided technical knowledge, support, and step by step solutions to customers in regards to hardware, software, and equipment issues with Rogers products o Learnt customer financial management by modifying, updating, and fixing any issues with financial figures in customers’ accounts with Rogers o Maintained customer confidence in Rogers through significant attention to detail instilled due to handling personal, private, sensitive, customer information with extreme safety, care, and attentiveness. o Effective service provided by ensuring customer receives all information they require during interaction, pointing out current and upcoming issues and/or offers/promotions to the customer through their account, and making customers aware of policies of Rogers



Walmart

• United States
• Retail
• 700 & Above Employee

• Manager, Customer Service

  • Aug 2017 - Aug 2018

  o High level of integrity and accountability due to being responsible for managing human resources (such as allocating colleagues to various store departments when needed to ensure excellent customer service) in various areas of the storeo Excellent brand representative of Walmart attained through expressing Walmart standards, values, and policies to customers o Maximised employee satisfaction and work ethic by allocating break schedules o Strengthened versatility and flexibility through the need to step in and work various roles/positions wherever needed throughout the store