Application Support Analyst

• Jan 2022 - Present

- Working alongside the Digital Team to improve current systems and introduce new enhancements- Managing vendors and technical partners - Onboarding new consultants- Support for financial software used in the private equity sector, such as Investran and DataExchange - Administration of MS Power Automates and Power Bi reports- Administration of FreshService ITSM tool

IT Support Specialist

• Aug 2021 - Dec 2021

- Managing users and security groups via IDM and Azure AD- Managing mailboxes via Online Exchange Server- Support for O365 products such as Outlook, Teams, SharePoint and OneDrive - Network monitoring and cabling- Administration of Cisco telephony devices- Administration of shared folders via DFS- Support for software specially developed for the company- Providing assistance for meetings and video conferencing (VC) systems

IT Support Specialist - Contractor

• Jan 2021 - Jul 2021

Associate Technical Engineer

• Apr 2020 - Oct 2020

- Ranorex Training (Short-Time Work) - Ranorex Training (Short-Time Work)

Technical Consultant

• Sep 2019 - Jan 2020

- Providing technical support for Dynamic 365 CRM, working in conjunction with the development team and partners to address customer issues - Administration, Maintenance and Operation of the existing windows system landscapes (Server 2012 R2 and 2016) in Hyper-V environment - Administration of Active Directory, Office 365 Exchange, File Server, WSUS, Direct Access and Print Server - Administration of NAS and Firewall - Providing technical support for Dynamic 365 CRM, working in conjunction with the development team and partners to address customer issues - Administration, Maintenance and Operation of the existing windows system landscapes (Server 2012 R2 and 2016) in Hyper-V environment - Administration of Active Directory, Office 365 Exchange, File Server, WSUS, Direct Access and Print Server - Administration of NAS and Firewall

IT-Administrator at Star Alliance at Frankfurt Airport

• Sep 2018 - Aug 2019

- Administration, Maintenance and Operation of the existing windows system landscapes (Server 2008 R2, 2012 R2 and 2016) in the Azure and VMware ESXI environment - Administration of Active Directory, Office 365 Exchange, SharePoint, Teams, and OneDrive - Support and administration of Avaya telephone system - Administration, Maintenance and Operation of the existing windows system landscapes (Server 2008 R2, 2012 R2 and 2016) in the Azure and VMware ESXI environment - Administration of Active Directory, Office 365 Exchange, SharePoint, Teams, and OneDrive - Support and administration of Avaya telephone system

Student Internship-Software Developer

• Nov 2016 - Dec 2016

4 weeks internship with emphasis on creation and expansion of text analysis program for medical field 4 weeks internship with emphasis on creation and expansion of text analysis program for medical field

Student Internship-Software Developer

• Aug 2016 - Sep 2016

6 weeks internship with focus on graphics processing, programming with JavaScript and Node JS, in addition to the development of a holography box. 6 weeks internship with focus on graphics processing, programming with JavaScript and Node JS, in addition to the development of a holography box.

Technical Support Engineer (VSAT Technology)

• May 2015 - Oct 2015

- Troubleshooting and maintenance remote sites - Management of public IP pool - Monitoring and analyzing of traffic, load balance, and Beams status - Working with NOC team to solve general incidents - Troubleshooting and maintenance remote sites - Management of public IP pool - Monitoring and analyzing of traffic, load balance, and Beams status - Working with NOC team to solve general incidents

Technical Manager of Home Automation Department

• Sep 2014 - Apr 2015

- Developing and deploying smart solutions for building automation with SmartBUS G4 and Fibaro technology - Developing and deploying smart solutions for building automation with SmartBUS G4 and Fibaro technology

Information Technology Engineer

• Jan 2012 - Feb 2014

- Deploying the network across various locations - Monitoring the network performance and addressing incidents - Implementing, managing, and maintaining the Windows system landscape, including Windows Server 2003 R2 and 2008 R2, as well as handling system administration tasks - Deploying the network across various locations - Monitoring the network performance and addressing incidents - Implementing, managing, and maintaining the Windows system landscape, including Windows Server 2003 R2 and 2008 R2, as well as handling system administration tasks