Experience

Digimax

• Peru
• Telecommunications
• 1 - 100 Employee

• CEO & Co-Founder

  • Jun 2021 - Present

  We have a dedicated, focused and passionate results driven team with a highly successful strategic lead generation background in achievement of profitable business growth through successful sales and marketing strategies. Experienced in working with certified multinational firms in the competitive lead generation and live transfer traffic for a number of US verticals with the primary focus on exceeding expectations for customer service delivery while ensuring cost efficiency and time optimization and ensuring customer retention by creative and innovative approach. Our teams are expert in interpersonal, communication, and negotiation skills where enjoy being part of, as well as managing, motivating and training, a successful and productive team, and thrive in highly pressurized and challenging working environments.Goals• Improve turnaround times.• Increasing customer loyalty.• Increase customer advocacy.• Improve customer satisfaction.• Humanize the customer experience.• Improve employee skill and satisfaction.• Promote self-service and increase efficiency.• Reduce customer wait times. KPI: First Response Time (FRT)



Agency21 International

• Pakistan
• Real Estate
• 300 - 400 Employee

• Senior Investment Advisor

  • Mar 2021 - May 2021

  Estate and off shore projects. Estate and off shore projects.



Khurram Property Zone (Pvt) Ltd.

• Pakistan
• Real Estate
• 1 - 100 Employee

• Investment Administrator

  • Dec 2020 - Feb 2021



Axxon Consulting

• Software Development
• 200 - 300 Employee

• General Manager

  • 2019 - 2020

  • Maintaining MIS and sales strategy for live voice transfers and leads.• Sales Process for auto insurance, health insurance and generic campaigns.• New business development with extensive training for employees and remote centers on outsourced projects.• Sales operations and conducting all hands meetings to discuss daily performance and monthly projectile and sales forecasting.• Sales Management while ensuring qualitative and quantitative live transfers and lead generation for CPA and CPL based campaigns.• Key Account Management to oversee all operations and project profitability and determine perfect employment strength.• Custom Relation Management CRM for Voice and Avatar campaigns for Medicaid and Medicare Advantage America.



Sunway Resort Hotel

• Malaysia
• Hospitality
• 100 - 200 Employee

• Hotel Manager

  • 2017 - 2019

  • Guest check in and check out.• Training staff on hotel management software and MIS.• Managing room rack rate according to occupancy ratio.• Managing corporate rate for tourism agencies and inbound tourism. • Handling concierge and housekeeping staff to ensure customer satisfaction.• Digital marketing and managing bookings and reservations from Agoda, Expedia and Booking.com. • Guest check in and check out.• Training staff on hotel management software and MIS.• Managing room rack rate according to occupancy ratio.• Managing corporate rate for tourism agencies and inbound tourism. • Handling concierge and housekeeping staff to ensure customer satisfaction.• Digital marketing and managing bookings and reservations from Agoda, Expedia and Booking.com.



SCOTISH POWER ENERGY RETAIL Ltd

• Retail Sales Manager

  • Aug 2009 - Jan 2010

  • Working as an accredited agent of Scottish Power on direct sales and product development.• Business Planning for the development of a team on direct sales.• Key Account Management in the selected area and do a tariff check to see if any of the properties are registered to the previous tariff, present company’s quotation, compare quotes of their billing company to Scottish power, make a sale by taking the bank details and meter reference numbers of the customer on a contract. • Working as an accredited agent of Scottish Power on direct sales and product development.• Business Planning for the development of a team on direct sales.• Key Account Management in the selected area and do a tariff check to see if any of the properties are registered to the previous tariff, present company’s quotation, compare quotes of their billing company to Scottish power, make a sale by taking the bank details and meter reference numbers of the customer on a contract.



AVIATION LOGISTICAL SERVICES Ltd

• Business Development Manager

  • Mar 2009 - Aug 2009

  • Social Media Marketing and Business Development for the company and the job description was to bring in the business and set up appointments with the HR and marketing managers of different organizations to discuss the terms and conditions of the contract. • Fully accountable for the establishment and management of a new business arm specializing in the provision of telemarketing services requiring the development of an independent customer base.• Marketing research and marketing communications with professionals and third parties, CEOs and Managers of the Multinational organizations to set up the infrastructure for the company and coordinating the recruitment, selection and training of 15 members of staff.• Planning and organizing a highly successful launch program and driving the business forward to break-even three months ahead of projections.• Introducing a range of Business-to-Business (B2B) and Business-to-Consumer (B2C) services and facilitating the provision of 24-hour service by business partnership in conjunction with an external agency.



InfoSpan Inc.

• Information Technology & Services
• 1 - 100 Employee

• Team Lead

  • 2007 - 2008

  Team lead Worked for the QA department of Infospan as a team lead for the QA team of collections.Quality Evaluator I worked as a Quality Evaluator for three months. My job responsibilities were to evaluate the calls for quality assurance and to maintain a quality standard by giving the feedback to the CSRs and tips to improve their quality.Collections Agent Worked in collections for the accidental claims in America, which involved dealing with claim adjusters of the different insurance companies, defense attorneys, doctors, patients, and a few judicial court matters of the state of America.



Touchstone Communications

• United States
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Senior Sales Executive / Collections Agent / Quality Evaluator

  • 2005 - 2007

  +Business Development Manager = My job responsibilities were to get new businesses by doing B to B Communications with the banks and the Mortgage Companies, basically to get the inbound or outbound projects.+Team Lead (Mortgage Comp)= As Team Lead my job description was to be accountable for 6 agents and do all kind of reporting for their sales, attendance, QC score, and SPD. +Quality Evaluator= I worked as a Quality Evaluator for three months in the QC department. My job responsibilities were to evaluate the calls for quality assurance and to maintain a quality standard by giving the feedback to the CSRs and tips to improve their quality.+Collections= I served for Federal Bank of Delaware for collection purpose through B to C service. The job responsibilities include collecting the debts of various kinds from the customers who includes the credit card debts, mortgage debts and car loans.+Senior Sales Executive= I worked for different projects as a Senior Sales Executive. The job responsibilities include the training of the new agents and meet the certain given target with quality. I also worked for Bakers Good Charm which was a mortgage project for UK.+Customer Service Representative= I worked as a Customer service representative for about9 months. My job responsibilities include meeting the certain given target with quality. I worked for various mortgage projects