Experience

TEWAYS

• Ghana
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Manager

  • Dec 2015 - Present

  -Developed and implemented new marketing and sales plans and defined the strategy for the next 5 years.-Reviewed constantly the customer feedback and then suggested ways to improve the processes and customer service levels which increased the satisfaction rate from 81% to 95%.-Ensured that new clients will grow into a loyal customer base in a specialist niche market.-Successfully achieved all project scheduled goals.

• Business Development Assistant

  • Nov 2011 - Dec 2015

  -Increased customer satisfaction rate by 25% by improving the customer service.-Planned, supervised, and coordinated daily activity of 2 junior business analysts.-Improved the communication with the marketing department to better understand the competitive position.-Directed the creation and implementation of a Business Continuity Plan, and the management of audit programs.