Experience

Contemporary Marketing Group

• United States
• Advertising Services
• 1 - 100 Employee

• General Manager/Director of Operations

  • Aug 2021 - Present



Sindbad Club

• Egypt
• Hospitality
• 1 - 100 Employee

• Director of Maritime Operations

  • Jul 2019 - Aug 2021

  In charge of Diving center (Dive Base Academy), Aqua center, Marina, Beach, Submarine operations, Excursion department, and Aqua park.Lead team of 100+ employees in all operations including sales, service, parts and office functions.Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.Directed 6 managers and 100+ associates to generate over $1M in revenue.Spearheaded recruitment of top talent to fill vacancies such as Dive Shop Manager, Marketing Director and Safety Managers.Limited financial discrepancies, reviewing and approving billing invoices and expense reports.Directed all day-to-day operations of Diving facility to provide safe and enjoyable guest experience.Strengthened traceability, developing organization systems for contracts, records, reports and agendas.Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.



Dive Base Academ

• Business Consultant/Managing Director

  • Dec 2018 - Jul 2019

  Drafted business plans, budgets, quarterly and semi-annual business reviews.Met with clients to identify and assess business controls, risks, process gaps and workflow inefficiencies.Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.Researched Diving operations in the geographical area to develop strategic plans and improve operational systems.Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.Oversaw business operations, vendor inventory and client negotiations.Outlined company products and services, identified target customers and developed forward-thinking sales and marketing plans to promote company growth.Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.Improved profit margin by 40% by sourcing new vendors and negotiating favorable contracts.Contributed to professional development of client staff through effective training and mentorship.Formulated strategic vision to drive mission and goals while stimulating revenue, profitability and growth.



Mocha Moes Coffeehouse LLC

• Co-Owner

  • Jun 2012 - May 2018

  Generated and implemented business strategies to increase revenue while executing operational base development.Transformed departmental operations through aggressive process overhaul and attention to quality.Coordinated work across departments to keep teams on track with company goals.Completed quarterly reports to include findings via conducting site visits and subsequent report generation.Facilitated new business opportunities and promoted current marketing projects through varied outlets, including print, broadcast and B2B efforts.Supervised daily operations of multi-million dollar divisional operation.Created business process flows to identify opportunities for improvement.Integrated marketing and sales strategies with business development and operational leadership plans.Traveled to trade shows and client meetings to promote company brand.Diminished regulatory risks by strict adherence to insurance and safety regulations.



AB Xpress LLC

• Vice President Operations

  • Jun 2012 - Jun 2016

  Generated and implemented business strategies to increase revenue while executing operational base development.Transformed departmental operations through aggressive process overhaul and attention to quality.Coordinated work across departments to keep teams on track with company goals.Completed quarterly reports to include findings via conducting site visits and subsequent report generation.Facilitated new business opportunities and promoted current marketing projects through varied outlets, including print, broadcast and B2B efforts.Supervised daily operations of multi-million dollar divisional operation.Created business process flows to identify opportunities for improvement.Integrated marketing and sales strategies with business development and operational leadership plans.Traveled to trade shows and client meetings to promote company brand.Diminished regulatory risks by strict adherence to insurance and safety regulations.



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• US Navy Corpsman 2nd Class

  • Sep 2002 - Jun 2012

  Performed both emergency and routine medical procedures in high-pressure environments.Trained in combat, life savings techniques and conducting physical exams.Performed preliminary exams to determine diagnosis and provide medical treatment.Trained extensively in advanced lifesaving techniques, communications and telemedicine skills to provide best care in remote locations.Deployed to forward operating bases to accompany battle personnel on patrol, engagements and scout missions to provide needed medical attention.Achieved 4.0 on evaluations consistently over 10-year enlistment through outstanding job duty performance, volunteerism and attention to detail.Led diverse training simulations to prepare teams for combat and emergency situations.Administered medications and educated patients and families on correct at-home administration.Performed advanced procedures, including intubations, line insertions and emergency response procedures.Performed laceration repair, including suturing, stapling, gluing and use of butterfly bandages.Liaised between physicians and patients about needs, physician performance, changes and medication orders.Administered palliative care in outpatient settings ranging from assessment to development and implementation of care plans.Provided initial coverage for unavailable physicians, filling critical staffing gap and providing solid patient care.Interviewed patients and reviewed patient files to determine medical histories, previous treatment and therapies and medication history.Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.Prepared clinical notes and updates on each patient for review by primary physician.