Mahmoud Khairy
Field Service Engineer at TOMRA- Claim this Profile
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English Professional working proficiency
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Arabic Native or bilingual proficiency
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Bio
Mohamed Elmassah
Mahmoud is an intelligent, self motivated and dedicated to success. His achievements always enhance the business. He has a positive attitude and exceptional work flow.
Mohamed Elmassah
Mahmoud is an intelligent, self motivated and dedicated to success. His achievements always enhance the business. He has a positive attitude and exceptional work flow.
Mohamed Elmassah
Mahmoud is an intelligent, self motivated and dedicated to success. His achievements always enhance the business. He has a positive attitude and exceptional work flow.
Mohamed Elmassah
Mahmoud is an intelligent, self motivated and dedicated to success. His achievements always enhance the business. He has a positive attitude and exceptional work flow.
Credentials
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Work Safely at Heights
Pinnacle Safety and TrainingJul, 2022- Nov, 2024 -
Building Rapport with Customers
LinkedInJan, 2022- Nov, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInJan, 2022- Nov, 2024 -
Skillmax
TAFE NSWDec, 2020- Nov, 2024 -
Learning Salesforce
LinkedInSep, 2020- Nov, 2024 -
Operational Excellence Foundations
LinkedInJun, 2020- Nov, 2024 -
Six Sigma Foundations
LinkedInJun, 2020- Nov, 2024 -
AME DLE Academy
ExxonMobilOct, 2019- Nov, 2024 -
AME DLE Academy
ExxonMobilOct, 2018- Nov, 2024 -
DLE Academy
ExxonMobilNov, 2017- Nov, 2024 -
Professional Engineer
Engineers Australia
Experience
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TOMRA
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Norway
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Automation Machinery Manufacturing
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300 - 400 Employee
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Field Service Engineer
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Jun 2022 - Present
-Responsible for the installation, commissioning, maintenance and repair of sensor-based sorters in TOMRA’s Recycling install base -Provide exceptional field service support to internal and external customers - Customer assistance to identify service and spare parts needs - Training of customer maintenance and service personnel - Close co-ordination with the customer project team from point-of-sale to post-commissioning. - Maintain and accurately report on all service and contract work undertaken. Ensure timely delivery of all administrative paperwork. - Identify opportunities for potential upgrades and sales including liaising with TOMRA’s Project Management team, Sales team and local Sales Agents and distributors - Commitment to continuous improvement by providing feedback and suggestions on quality, efficiency, and profitability - Act positively and in a customer-oriented way - Developing and maintaining strong customer relationships - Work with sales team to provide solutions for various customer applications
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FX Business Solutions Illawarra
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Australia
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Retail Office Equipment
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1 - 100 Employee
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Field Service Engineer
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Jan 2021 - Jun 2022
Reporting to the field service manager, responsibilities include : • Provide on-site corrective and preventative maintenance, Installing and commissioning new equipment on wide range of products including wide format, production presses and office products. • Electro-mechanical aptitude: including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. • Configure networked devices for scanning, printing, and other IT services as needed • Possess High level of skills in computer literacy and software usage • Provide product support to all Fuji Xerox Partners and end users • Return and recycle products where appropriate and encourage customers in what products can be refurbished. • Manage resources effectively to balance the financial needs of FX and the needs of the customer. • Contribute to the up skilling of customers in operator maintenance programs, including delivering customer training on how to get the most out of their products
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EL-YOSR COMPANY
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Egypt
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Oil and Gas
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1 - 100 Employee
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Senior Field Engineer
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Oct 2017 - Oct 2020
• Provide engineering services and support to customers and channel partners for ExxonMobil's products recommendation and applications. • Generate engineering reports documenting findings/investigations carried out at customer sites. • Implement and evaluate technical programs for customers. • Manage customer product technical complaints • Provide technical support for the implementation of new products and marketing campaigns. • Execute and document results of technical objectives to quantify savings and/or cost avoidance using benefit reports and proof of performance. • Work with sales engineers to Identify customer needs.
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Xerox
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United States
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Business Consulting and Services
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700 & Above Employee
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Field Service Engineer (Production Printing Team)
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Jun 2013 - Oct 2017
• Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance. • Manage call activity; perform call close administrative requirements. • Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as required. • Adhere to proper escalation procedures to resolve customer issues. • Provide customer training on assigned products in accordance with current field procedures. • Responsible for assigned company assets (i.e. parts, tools, communication and computing devices, vehicles) • Responsible for supportive participation in team functions and adherence to agreed-upon practices and procedures developed by the Team. • Assist other service reps as required with; call support, knowledge sharing & problem resolution • Utilize work and achieves business results (PEP metrics) management processes that maximize productivity • Takes ownership for customer & technical problem resolution with minimal support required. • Participates in discussions on focus areas or processes. • Accepts / shares responsibility for being a subject matter expert/coordinator for key business processes (i.e. parts, asset tracking, retrofits) • Manages and plans activity to ensure productive workday. • Responsible for a full assigned workload territory with minimal assistance.
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Education
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2005 - 2010
Faculty of Engineering, AEA
Bachelor's degree, Mechanical Engineering -
1992 - 2005
El Manar Language Schools
Secondary, Secondary Education and Teaching
Community
