Experience

Konga Travel

• Nigeria
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Team Lead

  • Jul 2019 - Present

  • Handling customer’s complaint to ensure customer satisfaction and retention • Proficient usage of Amadeus (GDS) for issuance of ticket, fare quotation, booking seat reservation and date change. • Develop a strategy to achieve set goals with my team • Logging in customer complaints and request by creating notes on every customer interaction to aid monitoring history • Preparation of Daily transactions report for management review and decision • Handling customer’s complaint to ensure customer satisfaction and retention • Proficient usage of Amadeus (GDS) for issuance of ticket, fare quotation, booking seat reservation and date change. • Develop a strategy to achieve set goals with my team • Logging in customer complaints and request by creating notes on every customer interaction to aid monitoring history • Preparation of Daily transactions report for management review and decision



Wakanow

• Nigeria
• Travel Arrangements
• 400 - 500 Employee

• Corporate Travel Consultant

  • Aug 2015 - Jul 2019

  Dealing with passenger inquiries about flight departures and arrivals, hotel reservation and visa; taking care of people with special needs also calming and reassuring nervous passengers. Dealing with passenger inquiries about flight departures and arrivals, hotel reservation and visa; taking care of people with special needs also calming and reassuring nervous passengers.